The Impact of Technological Change, Competence, and Innovation Orientation on Employee Performance Mediated by Work Productivity at Hotels in West Aceh Regency

Ananda Yasmiharja Putra1, Hamdi Harmen2, Teuku Roli Ilhamsyah Putra3*
Management Department, Universitas Syiah Kuala, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2025.8716

FULL TEXT – PDF

Abstract

The objective of this study was to evaluate the impact of technological change, employee competence, and innovation orientation on employee performance, with work productivity serving as a mediating variable, specifically within hotels in West Aceh Regency. The research conducted an individual-level analysis, involving a population and sample of 100 individuals from 5 hotels in the area. The data analysis method utilized was Partial Least Squares (PLS). The findings indicated that technological change does not have a significant effect on employee performance; however, employee competence positively influences performance. Moreover, innovation orientation was found to have no direct impact on employee performance. Regarding work productivity, the study showed that technological changes, competence, and innovation orientation all positively affect work productivity. Furthermore, work productivity was determined to influence employee performance. In summary, technological changes have a full mediating effect on employee performance through work productivity, while competence exerts a partial mediating effect. Innovation orientation also fully mediates the relationship between work productivity and employee performance.

Keywords: Technological Change, Competence, Innovation Orientation, Employee Work Productivity, and Employee Performance

References

  • Adeniji, C., Adeyeye, O., Iyiola, O., Olokundun, M., Borishade, T., Falola, H., & Salau, O. (2018). Data on impact of technological change on employees’ cognitive attitude and organizational performance. Data in Brief, 18, 1360–1364. https://doi.org/10.1016/j.dib.2018.04.024
  • Al-aloosy, K. F. Q., Mirvalad, S., & Shabakhty, N. (2024). Evaluating the impact of internet communication quality in human resource management on the productivity of construction projects. Heliyon, 10(7), e28500. https://doi.org/10.1016/j.heliyon.2024.e28500
  • Al-Harazneh, R., Abu shosha, G. M., Al-Oweidat, I. A., & Nashwan, A. J. (2024). The influence of job security on job performance among Jordanian nurses. International Journal of Africa Nursing Sciences, 20(February 2023), 100681. https://doi.org/10.1016/j.ijans.2024.100681
  • Anual, N. bin, Samat, M. F. bin, Abdul Karim, Z. H. binti, & Zakaria, I. bin. (2020). the Effect of Technological Changes on Employees’ Work Performance Among Non-Academic Staff. Malaysian Journal of Business and Economics (MJBE), 2(2), 225–235. https://doi.org/10.51200/mjbe.v0i0.2130
  • Baskaran, S., Lay, H. S., Ming, B. S., & Mahadi, N. (2020). Technology Adoption and Employee’s Job Performance: An Empirical Investigation. International Journal of Academic Research in Economics and Management Sciences, 9(1). https://doi.org/10.6007/ijarems/v9-i1/7443
  • Borodako, K., Berbeka, J., Rudnicki, M., & Łapczyński, M. (2023). The impact of innovation orientation and knowledge management on business services performance moderated by technological readiness. European Journal of Innovation Management, 26(7), 674–695. https://doi.org/10.1108/EJIM-09-2022-0523
  • Cepel, M. (2021). Employee’s innovation orientation from an employer attractiveness perspective. Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE, 186–193. https://doi.org/10.34190/EIE.21.168
  • Çetin, F., & Aşkun, D. (2018). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review, 41(2), 186–201. https://doi.org/10.1108/MRR-03-2017-0062
  • Chaudhary, J. K. (2021). Impact of Technological Changes on Job Performance of Teachers in Higher Education Institutions A study with reference to quality accredited colleges in Province 2 , Nepal. 3(1), 18–28.
  • Fahmanagari, R. A., Firmansyah, Y., & Joeliaty, J. (2024). Employee Work Productivity Is Influenced by Motivation and Work Discipline. Jurnal Computech & Bisnis, 18(1), 99–106. https://doi.org/10.56447/jcb.v18i1.277
  • Farzaneh, M., Wilden, R., Afshari, L., & Mehralian, G. (2022). Dynamic capabilities and innovation ambidexterity: The roles of intellectual capital and innovation orientation. Journal of Business Research, 148(April), 47–59. https://doi.org/10.1016/j.jbusres.2022.04.030
  • Herman Sjahruddin, Nugraha, J. P., Nurbakti, R., Yakup, Y., & Jayanto, I. (2023). Influence of Employee Competency and Work Placement Analysis on Increasing Employee Productivity. Quantitative Economics and Management Studies, 4(2), 314–322. https://doi.org/10.35877/454ri.qems1566
  • Janah, I. R., Racmansyah, Y., & Sutanto, H. A. (2023). the Influence of Competence on Employee Performance With Mediation of Job Satisfaction and Organizational Commitment. Journal of Management and Islamic Finance, 3(2), 231–250. https://doi.org/10.22515/jmif.v3i2.7764
  • Khan, M., Raya, R. P., & Viswanathan, R. (2022). Enhancing employee innovativeness and job performance through a culture of workplace innovation. International Journal of Productivity and Performance Management, 71(8), 3179–3204. https://doi.org/10.1108/IJPPM-09-2020-0466
  • Lentawa, J., Gesimba, P., & Gichuhi, D. (2021). The effect of a company’s innovation orientation culture on employee turnover among selected non-governmental organizations in Samburu, Kenya. International Journal of Research in Business and Social Science (2147- 4478), 10(7), 150–155. https://doi.org/10.20525/ijrbs.v10i7.1388
  • (2019). Leadership in Health Services Article information : Leadership in Health Services, 27(3), 240–254.
  • Otoo, F. N. K., & Mishra, M. (2018). Influence of human resource development (HRD) practices on hotel industry’s performance: The role of employee competencies. European Journal of Training and Development, 42(7–8), 435–454. https://doi.org/10.1108/EJTD-12-2017-0113
  • Pan, Z., Lu, Y., Gupta, S., & Hu, Q. (2021). You change, I change: an empirical investigation of users’ supported incremental technological change in mobile social media. Internet Research, 31(1), 208–233. https://doi.org/10.1108/INTR-06-2019-0226
  • Pea-Assounga, J. B. B., & Bindel Sibassaha, J. L. (2024). Impact of technological change, employee competency, and law compliance on digital human resource practices: Evidence from congo telecom. Sustainable Futures, 7(April), 100195. https://doi.org/10.1016/j.sftr.2024.100195
  • Phong Thanh Nguyen, Andri Yandi, M. R. M. (2020). ARTICLE INFORMATION Received: 18. Dijdbm, 1(4), 645–662. https://doi.org/10.31933/DIJDBM
  • Pramularso, E. Y. (2018). Pengaruh Kompetensi terhadap Kinerja Karyawan CV Inaura Anugerah Jakarta. Widya Cipta: Jurnal Sekretari Dan Manajemen, 2(1), 40–46. https://doi.org/https://doi.org/10.31294/widyacipta.v2i1.2803
  • Putra, T. R. I., & Fajri, M. I. (2025). Sentiment of the largest state, first mover, and largest private banks digital performance in Indonesia: Strategic perspective. IJOSI, 9(3), 124–141. https://doi.org/https://doi.org/10.6977/IJoSI.202506_9(3).0008
  • Rafiee, M., Eskandari, T., Mahmood, E. A., Zokaei, M., Falahati, M., & Khalilzadeh Naghneh, M. H. (2024). The effect of COVID-19 anxiety on nurses’ productivity determinants through perceived workload and individual job performance: A Bayesian mediation analysis. Heliyon, 10(14), e34099. https://doi.org/10.1016/j.heliyon.2024.e34099
  • Satispi, E. (2022). Study of the Effect of Job Training and Employee Competence on Employee Work Productivity at The Ministry of Human Resources and Transmigration. Article The Social Perspective Journal, 2(1), 1–11. https://doi.org/10.53947/TSPJ.V2I1.404
  • Shabalov, M. Y., Zhukovskiy, Y. L., Buldysko, A. D., Gil, B., & Starshaia, V. V. (2021). The influence of technological changes in energy efficiency on the infrastructure deterioration in the energy sector. Energy Reports, 7, 2664–2680. https://doi.org/10.1016/j.egyr.2021.05.001
  • Tafese Keltu, T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10(8), e29821. https://doi.org/10.1016/j.heliyon.2024.e29821
  • Thi Nong, N. M., Phuong, N. Q., & Duc-Son, H. (2024). The effect of employee competence and competence – job – fit on business performance through moderating role of social exchange: A study in logistics firms. Asian Journal of Shipping and Logistics, July. https://doi.org/10.1016/j.ajsl.2024.10.001
  • Yemelyanov, O., Petrushka, I., Zahoretska, O., Petrushka, K., & Havryliak, A. (2022). Information support for managing energy-saving technological changes at enterprises. Procedia Computer Science, 217(2022), 258–267. https://doi.org/10.1016/j.procs.2022.12.221