Field Survey Servant Leadership and Perceived Organizational Support for Job Satisfaction through Work Engagement at PT Telkom Indonesia Tbk OPHAR DWS & NITS in Region III (East Java)

Taqdir Cipta Wardana1*, Purnamie Titisari2, Markus Apriono3
Management Department, Economy and Business Faculty, University of Jember, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2025.8711

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Abstract

This study aims to examine the influence of servant leadership and perceived organizational support on job satisfaction through work engagement at PT Telkom Indonesia TBK OPHAR DWS & NITS in Regional III (East Java). The population in this study were employees of PT Telkom Indonesia Tbk – OPHAR DWS & NITS in Regional III (East Java). The sampling technique used random sampling on employees of PT Telkom Indonesia Tbk – OPHAR DWS & NITS in Regional III (East Java) with a work period of ≥ 1 year totaling 148 people. Primary data were obtained from questionnaires, while secondary data through literature studies such as books and journals as supporting data sources. The data processing testing process was carried out using SPSS software version 25. The results of the study are: 1) Servant leadership and perceived organizational support significantly have a positive effect on work engagement; 2) Servant leadership, perceived organizational support, and work engagement are proven to have a positive and significant effect on job satisfaction; 3) The results of the mediation test indicate that work engagement significantly mediates the relationship between perceived organizational support and job satisfaction, but does not significantly mediate the relationship between servant leadership and job satisfaction.

Keywords: Job Satisfaction, Perceived Organizational Support, Servant Leadership, Work Engagement.

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