Factors Influencing the Adoption and Success of Digital Educational Platforms Using The Delone – Mclean Model at PT Telekomunikasi Indonesia, TBK – International Journal of Scientific and Management Research

Factors Influencing the Adoption and Success of Digital Educational Platforms Using The Delone – Mclean Model at PT Telekomunikasi Indonesia, TBK

Imam Safii¹& Siska Noviaristanti²
¹Faculty of Economics and Business, Telkom University, Indonesia
²Faculty of Economics and Business, Telkom University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2025.8102

Abstract

The incorporation of digital technology in education is essential for enhancing teaching efficiency and optimizing school administrative operations. This analysis assesses the efficacy of the Pijar Sekolah application, a digital tool aimed at improving educational management in Indonesia. The study examines four essential elements: System Quality, Information Quality, Service Quality, and User Satisfaction, and their impact on the intention to utilize the platform.

A quantitative research method was utilized, gathering data from 231 active users of the application, comprising school administrators and teachers. The analysis of the data was conducted through Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess the interrelationships among the variables. The results demonstrate that Information Quality and Service Quality have a substantial influence on user satisfaction and the intention to use, whereas System Quality exerts a lesser impact. Furthermore, it was observed that user satisfaction played a mediating role in the connection between platform features and the overall benefits experienced by users.

This study enhances our comprehension of digital transformation in education, providing theoretical insights and practical recommendations aimed at improving the usability and scalability of educational technologies. It is essential for those in positions of authority and development to focus on designs that center around the user in order to enhance the effectiveness of these platforms. Future investigations should delve into supplementary variables and the enduring viability of digital solutions in education.

Keywords: Digital Technology, Education, Pijar Sekolah, User Satisfaction, System Quality

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