The Influence of Job Mutation and Work Engagement on Job Satisfaction and Its Impact on Employee Performance of Health Social Security Administering Body (BPJS Health) of The Banda Aceh Branch

Maryadi Usman1, Muhammad Adam2, & Muhlis3
Management Department, Universitas Syiah Kuala, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.7302

Abstract

This study aims to test the Job mutation and Work engagement effect on Job Satisfaction and their impact on the performance of Health Social Security Administering Body (BPJS) employees in the Banda Aceh Branch. In this study, the intended population was all employees, totaling 78 people. The sampling technique used a saturated sampling. Data were processed using the Partial Least Square (PLS) method. The result shows in the BPJS Health of Banda Aceh Branch that job mutation influences significantly Job Satisfaction, Work Engagement influences significantly Job satisfaction, Job mutation does not influence significantly employee performance, Work Engagement influences significantly employee performance, Job satisfaction influences significantly employee performance, Job Satisfaction mediates fully the Job mutation influencing Employee Performance, and Job Satisfaction mediates partially the Work Engagement influencing Employee Performance. These findings conclude that the model for increasing employee performance at BPJS Health of Banda Aceh Branch is a function of increasing job mutation, strengthening work engagement, and increasing job satisfaction of these employees.

Keywords: Job mutation, Work Engagement, Job Satisfaction, Employee Performance

References

  • Albrecht, S. L. (2010). Handbook of Employee Engagement Perspectives, Issues, Research and Practice (C. L. Cooper, Ed.). https://doi.org/https://doi.org/10.4337/9781849806374.00007
  • Alfian, F., Adam, M., & Ibrahim, M. (2017). Pengaruh Keterlibatan Kerja, Beban Kerja Dan Konflik Peran Terhadap Kepuasan Kerja Serta Dampaknya Pada Kinerja Pegawai Pada Dinas Pendidikan Aceh. Jurnal Manajemen Inovasi, 8(2), 84–96.
  • Bakker, A. B., & Xanthopoulou, D. (2013). Creativity and charisma among female leaders: The role of resources and work engagement. The International Journal of Human Resource Management, 24(14), 2760–2779. https://doi.org/https://doi.org/10.1080/09585192.2012.751438
  • Fitri, E., Deri, Amar, S., & Abror. (2018). Factors Influencing Job Satisfaction: The Case of Agriculture Department of Tanah Datar Regency. Conference: First Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2018), 185–190. Padang: Atlantis Press.
  • Hasibuan, M. S. (2016). Buku Manajemen Sumber Daya Manusia (Revisi). Jakarta: Bumi Aksara.
  • Huang, M.-C., & Liu, T.-C. (2012). The impact of external environment and self-serving motivation on physician’s organizational citizenship behaviors. Journal of Behavioral Studies in Business, 4, 1–10.
  • Marciano, P. L. (2010). Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT. New York: Mc Graw Hill.
  • Nitisemito, A. S. (2015). Manajemen Personalia. Jakarta: Ghalia Indonesia.
  • Rahmadi, M. E. (2012). Pengaruh Rekrutmen, Penempatan, Dan Pengembangan Karir Terhadap Kepuasan Kerja Pegawai. UPN “‘VETERAN’” YOGYAKARTA.
  • Robbins, S. P., & Judge, T. A. (2017). Essential of Organisational Behaviour (14th ed.). New Jersey: Pearson.
  • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
  • Siagian, S. P. (2014). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
  • Simanjuntak, P. A. (2020). Pengaruh Etos Kerja, Kepuasan Kerja, Sikap Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Kantor Pelayanan Pajak Pratama Medan Polonia. Jurnal Manajemen Dan Bisnis, 2(1), 48–55. https://doi.org/https://doi.org/10.30743/jmb.v2i1.2358
  • Sulistiyani, M., Widiana, M. E., & Sutopo. (2017). Pengaruh Stres Kerja, Konflik Kerja Dan Kepuasan Kerja Terhadap Prestasi Kerja Karyawan Pada PT. Japfa Comfeed Indonesia Tbk. Wonoayu Sidoarjo. Jurnal Manajemen Branchmark, 3(3), 335–347.
  • Susanto, N. (2019). Pengaruh Motivasi Kerja, Kepuasan dan Disiplin Kerja Terhadap Kinerja Pegawai pada Divisi Penjualan PT. Rembaka. Agora, 7(1), 1–6.
  • (2019). Perilaku Dalam Organisasi (2nd ed.). Medan: Raja Grafindo Persada.
  • Zulfikar, Amri, & Putra, T. R. I. (2020). The Effect of Perceived Organizational Support and Psychological Empowerment On Employee Engagement and Its Impact On The Satisfaction of Administrative Employee in General Hospital Rsudza. International Journal of Scientific and Management Research, 3(3), 71–83.