Prioritizing Logistics Management Process by Using Balanced Scorecard (BSC) and Analytic Hierarchy Process (AHP) Technique

Alassane D., Yeo 1*, Eugenie M., Nyandwe2, & Valerie C., Assamoi3
1School of Economics and Trade, Hunan University, Changsha, China
2School of Resources and Safety Engineering, Central South University, Changsha, China
3School of Business and Social Sciences, Péléforo-Gbon-Coulibaly University, Korhogo, Côte d’Ivoire
DOI – http://doi.org/10.37502/IJSMR.2022.5209

Abstract

The globalization, changing business environment, shorter delivery times, customer focus, and outsourcing have contributed to logistics’ interest. Logistics operations have become increasingly efficient thanks to technological advances leading to the timely delivery of goods while reducing the cost involved. This paper developed an integrated BSC-AHP approach to the logistics management process by indicating the steps to implement and improve the logistics management process to meet customer requirements. A balanced scorecard was developed to identify actions to be undertaken to help the organization achieve its strategic goals. Analytic Hierarchy Process provides judgments about the relative importance of each stage of the logistics management process. Given the importance of logistics performance metrics, organizations need to be more responsive in assigning objectives and differentiate between the most urgent and the most important.

Keywords: logistics management process, balanced Scorecard, analytic hierarchy process, performance measurement.

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