Examining Communication as a Tool for Enhancing Students’ Academic Achievement in Office Technology and Management

Arikwandu, Sympathy, Ogechukwu (Mrs.)
Department of Office Technology and Management Federal Polytechnic, Bauchi

Samuel, Nancy Nseobong (Mrs.)
Servicom Unit, Abubakar Tafawa Balewa University, Bauchi, Nigeria
DOI – http://doi.org/10.37502/IJSMR.2021.4704

Abstract

The study examined communication as a tool for enhancing students’ academic achievement in Office Technology and Management.  The researchers reviewed literature relating to the study.  The target population were graduating students of the department of Office Technology and Management, School of Business Studies, Federal Polytechnic, Bauchi in HN, ND, and Diploma totaling ninety-six in the 2019/2020 academic session.  The method of data collection for this research work was a self-administered questionnaire which was analyzed using the mean method patterned after the five-point Likert Type Rating Scale.  It was found out that communication enhances students’ academic achievement in various OTM courses especially when the three types of communication (Oral, written, and body language) are creatively and efficiently combined in the communication process. It was recommended amongst others that students should be exposed to the use of written, oral, and body language communication through guided class assignments and presentation simulation exercises.

Keywords: Communication, Enhancing, Students, academic achievement, Office Technology, and Management.

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