The Effect of Regional Financial Information System Implementation on Internal Service Quality Mediated By Emotional Intelligence: Case Study from BPKA
Author: Mustika Wulan Kurniawati, Said Musnadi, and Mahdani, Indonesia
Abstract:The purpose of the study was to analyze the effect of the implementation of the regional financial information system (SIKD) on the internal services quality through employee emotional intelligence as a mediating variable. The research sample was 284 employees of the Aceh Financial Management Board (BPKA) randomized by proportional random sampling. Data was collected using questionnaires and then the data were analyzed using the statistical models is that a structural equation modeling (SEM). The study found that the implementation of SIKD had a positive and significant effect on the emotional intelligence of employees and the quality of the internal services of the BPKA. Emotional intelligence also has a positive and significant influence on the quality of internal services. The existence of emotional intelligence as an intervening variable strengthens the effect of SIKD implementation on internal services quality. The emotional intelligence roles as a partial mediation. The novelty of this research lies in the new object and the strenghthening of the previous model. Practial leaders especially in The BPKA can use this research model as a reference to set the further strategies to increase BPKA’s internal service quality.