The Effect of Organizational Commitment, OCB and Job Satisfaction on Employee Performance and Performance of Operational Center Office of PT. Bank Aceh Syariah
Author: Samsuar, Nasir and Faisal, Indonesia
Abstract: This study is to prove the effect of organizational commitment, organizational citizenship behavior (OCB), and job satisfaction on employee performance and organizational performance. The study is conducted at KPO of PT. Bank Aceh Syariah. The population is 207 people and the sample taken with disproportional stratified random sampling technique and provides 155 respondents. The study result shows that organizational commitment effects employee performance, OCB effects employee performance, job satisfaction effects employee performance, employee performance effects improving organizational performance, organizational commitment effects organizational performance, OCB effects organizational performance, and job satisfaction effects organizational performance. The all hypotheses has been proven and these findings can contribute to update the causality theories from the previous ones. This also strengthen the reference for helping the practical leaders to implement the right management. The innovation from this research is in the combination of the direct and indirect effect theories form the previous reseach, to be integrated in a model, and also the object is the new one. The research limitation resides in the scope of object and variable amount.