Imam Safii¹ & Siska Noviaristanti^2
1Faculty of Economics and Business, Telkom University, Indonesia
²Faculty of Economics and Business, Telkom University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2025.8102

Abstract

The incorporation of digital technology in education is essential for enhancing teaching efficiency and optimizing school administrative operations. This analysis assesses the efficacy of the Pijar Sekolah application, a digital tool aimed at improving educational management in Indonesia. The study examines four essential elements: System Quality, Information Quality, Service Quality, and User Satisfaction, and their impact on the intention to utilize the platform.

A quantitative research method was utilized, gathering data from 231 active users of the application, comprising school administrators and teachers. The analysis of the data was conducted through Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess the interrelationships among the variables. The results demonstrate that Information Quality and Service Quality have a substantial influence on user satisfaction and the intention to use, whereas System Quality exerts a lesser impact. Furthermore, it was observed that user satisfaction played a mediating role in the connection between platform features and the overall benefits experienced by users.

This study enhances our comprehension of digital transformation in education, providing theoretical insights and practical recommendations aimed at improving the usability and scalability of educational technologies. It is essential for those in positions of authority and development to focus on designs that center around the user in order to enhance the effectiveness of these platforms. Future investigations should delve into supplementary variables and the enduring viability of digital solutions in education.

Keywords: Digital Technology, Education, Pijar Sekolah, User Satisfaction, System Quality

Reference

• Bandura, A. (1994). Self-efficacy: The exercise of control. Psychological Review, 101(2), 1–36.
• Chen, C. C., & Chang, Y. H. (2020). Exploring user satisfaction with digital platforms: A systematic review. Journal of Information Systems Research, 42(3), 120–135.
• Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19(2), 189–211.
• DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30.
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). 2nd ed. Thousand Oaks: Sage Publications.
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
• Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263.
• Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH.
• Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85–102.
• Wang, R. Y., & Strong, D. M. (2007). Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems, 12(4), 5–33.
• Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Modern Methods for Business Research (pp. 295–336). Mahwah, NJ: Lawrence Erlbaum Associates.
• (2016). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
• Parasuraman, A. (2000). Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies. Journal of Service Research, 2(4), 307–320.
• Wang, Y. S., & Liao, Y. W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–733.

Wilia Ningsih¹, Sri Setyaningsih² & Iyan Irdiyansyah³

¹Student of Doctoral Program Management at Pakuan University Bogor
²Professor at Pakuan University Bogor
³Lecturer at Pakuan University Bogor, Indonesia

DOI – http://doi.org/10.37502/IJSMR.2025.8101

Abstract

This study aims to produce a strategy to improve training effectiveness by strengthening the variables of instructor competence, training design, training environment, and training materials as independent variables and achievement motivation variables as intervening variables. A population of 685 resulted in 253 samples taken by proportional random sampling in 9 Fields of Expertise of Business and Tourism Vocational High School Teachers Participants in the BBPPMPV Business and Tourism Upskilling and Reskilling Training. This study used a survey method with a path analysis approach and SITOREM analysis. The results of this study can be concluded: 1) There is a significant positive direct effect between instructor competence, training design, training environment, and achievement motivation on training effectiveness (Y); There is a significant positive direct effect between instructor competence, training design, training environment and training on achievement motivation; There is a significant positive indirect effect between instructor competence, training design, training environment, and training materials on training effectiveness through achievement motivation. Achievement motivation cannot mediate instructor competence, training design, or training environment on training effectiveness. The results of the SITOREM analysis show that the indicators that are still weak and need to be improved are: 1. interpersonal skills, 2. clarity of training objectives, 3. alignment of learning components, 4. learning support, 5. visual and interactive quality, 6. up-to-date and accurate, 7. challenging objectives, 8. results orientation, 9. response to feedback, 10. learning support, 11. participant involvement, 12. learning, 13. reaction.

Keywords: Training Effectiveness, Instructor Competence, Training Design, Training Environment, Training Materials, Achievement Motivation and SITOREM

References

• Adnan, N. A., & Khalid, S. A. (2021). The relationship between e-training, motivation and job performance during movement control order. Voice of Academia (VOA), 17(2), 186–198.
• Ahmed, A., & Sayed, K. (2021). An extensive model for implementing competency‐based training in technical and vocational education and training teacher training system for Assiut‐Integrated Technical Education Cluster, Egypt. The Journal of Competency‐Based Education, 6(2), e01245.
• Athanassopoulos, A., Gounaris, S., & Stathakopoulos, V. (2018). Behavioural responses to customer satisfaction: an empirical study. European Journal of Marketing, 35(5/6), 687–707. https://doi.org/10.1108/03090560110388169
• Atmodiwirio, Soebagio. (2003). Manajemen Pendidikan Indonesia. Jakarta: Arda Dizya Jaya.
• Awan, A. G., & Tahir, M. T. (2015). Impact of working environment on employee’s productivity: A case study of Banks and Insurance Companies in Pakistan. European Journal of Business and Management, 7(1), 329–345.
• Beni, P. (2016). Konsep dan Analisis (Efektivitas Pengelolaan Keuangan Daerah di Era Otonomi Daerah). Jayapura: Taushia.
• Billett, S. (2001). Learning through work: workplace affordances and individual engagement. Journal of Workplace Learning, 13(5), 209–214.
• Billett, S. (2004). Workplace participatory practices: Conceptualising workplaces as learning environments. Journal of Workplace Learning, 16(6), 312–324.
• Biswas, S., & Manna, B. (2018). Experimental and theoretical studies on the nonlinear characteristics of soil-pile systems under coupled vibrations. Journal of Geotechnical and Geoenvironmental Engineering, 144(3), 4018007.
• Bohlander, G. W., & Snell, S. (2013). Principle of Human Resources. South-western Cengage Learning.
• Bonneville-Roussy, A., Lavigne, G. L., & Vallerand, R. J. (2011). When passion leads to excellence: The case of musicians. Psychology of Music, 39(1), 123–138.
• Brubacher, T. (2008). Beyond Good Intentions: Critical Race Theory and the Role of Non-indigenous Allies. Library and Archives Canada.
• Burke, K. S., & Prieto, L. R. (2019). High-quality research training environments and undergraduate psychology students. Scholarship of Teaching and Learning in Psychology, 5(3), 223.
• Chandrasekar, K. (2011). Workplace environment and its impact on organizational performance in public sector organizations. International journal of enterprise computing and business systems, 1(1), 1–19.
• Cunningsworth, A. (2015). Choosing Your Coursebook. Heinemann Publishers Ltd.
• Daft, R. L., & Lane, P. G. (2018). The leadership experience (Vol. 53). Cengage Learning Boston, MA.
• Darmawan, D. (2017). Pengaruh Tekanan Peran Wirausaha dan Karakteristik Individu terhadap Efektivitas Kerja. Jurnal Media Informasi Ilmiah, No.59 Tahun IX Desember, 60–69.
• Dick, W., Carey, L., & Carey, J. O. (2011). The systematic design of instructional (Vol. 7). Pearson Education, Inc.
• Dubin, F., & Olshtain, E. (2012). Course design. Cambridge University Press.
• EL Hajjar, S. T., & Alkhanaizi, M. S. (2018). Exploring the factors that affect employee training effectiveness: A case study in Bahrain. Sage Open, 8(2), 2158244018783033.
• Evans, P., Shults, J., Weinberg, D. D., Napolitano, N., Ades, A., Johnston, L., Levit, O., Brei, B., Krick, J., & Sawyer, T. (2021). Intubation competence during neonatal fellowship training. Pediatrics, 148(1).
• Fan, H. (2020). Factors affecting training effectiveness at Suning. Com: an employees’ perspective. Ammattikorkeakoulujen opinnäytetyöt ja julkaisut.
• Ford, J. K., Baldwin, T. T., & Prasad, J. (2018). Transfer of training: The known and the unknown. Annual review of organizational psychology and organizational behavior, 5(1), 201–225.
• Gibson, J. L., Ivancevich, J., Donnnelly Jr., J., & Konopaske, R. (2012). Organizations: Behavior, Structure,Processes (14 ed.). McGraw-Hill.
• Goldstein, I. L., & Ford, J. K. (2018). Training in organizations: Need sassessment, development, and evaluation. Wadsworth.
• Gomes, C. (2019). Capacity Development and Policies to Reduce Poverty in Latin America. Public Administration Research, 8(2), 24–35.
• Hammed, A. (2009). Introducing psychology of training in industry. An Unpublished Manuscript, Department of Guidance Counseling, University of Ibadan, Ibadan.
• Haruna, H., & Marlina, S. (2019). Pengaruh Kompetensi Guru terhadap Prestasi Belajar Siswa pada Mata Pelajaran Ekonomi di SMA Negeri 5 Bone. Prosiding Seminar Nasional, 4(1).
• Haynes, B. P. (2008). An evaluation of the impact of the office environment on productivity. Facilities, 26(5/6), 178–195.
• Heinrich, R. (2005). Application of systems concepts to instruction. American Annals of the Deaf, 603–616.
• Hicks, A. U., Hewlett, K., Windle, V., Chernenko, G., Ploughman, M., Jolkkonen, J., Weiss, S., & Corbett, D. (2007). An enriched environment enhances transplanted subventricular zone stem cell migration and functional recovery after stroke. Neuroscience, 146(1), 31–40.
• Hidayat, R., & Murniati, M. (2021). Achievement Of Student’s Learning Objectives Through Cooperation Of School Principles And Teachers In MTs Project Kandepag Medan. Almufida: Jurnal Ilmu-Ilmu Keislaman, 6(1), 1–12.
• Ivancevich, J. M., Matteson, M. T., & Konopaske, R. (2008). Organizational behavior and management (Vol. 33). McGraw-Hill/Irwin.
• Jonassen, D. (2014). Mindtools (Productivity and Learning). In Encyclopedia of Science Education (hal. 1–7). https://doi.org/10.1007/978-94-007-6165-0_57-1
• Kajwang, B. (2022). Effects of training and development practices on performance of insurance sector in Kenya. International Journal of Research in Business and Social Science (2147-4478), 11(4), 140–148.
• (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Depok: PT Rajagrafindo Persada.
• Kirkpatrick, J. D., & Kirkpatrick, W. K. (2016). Kirkpatrick’s four levels of training evaluation. Association for Talent Development.
• Klein-Collins, R. (2013). Sharpening our focus on learning: The rise of competency-based approaches to degree completion. Occasional Paper, 20, 1–19.
• Lan, H. V. T. (2021). Factors Which Affect The Effectiveness Of The Training Program For School Managers In Vietnam. PalArch’s Journal of Archaeology of Egypt/Egyptology, 18(4), 1912–1926
• (2016). Manajemen Kinerja Sektor Publik. Yogyakarta: BPFE.
• (2018). Akuntansi Sektor Publik (Mardiasmo, Ed.). Yogyakarta: Andi Offset.
• Nafukho, F. M., Alfred, M., Chakraborty, M., Johnson, M., & Cherrstrom, C. A. (2017). Predicting workplace transfer of learning: A study of adult learners enrolled in a continuing professional education training program. European Journal of Training and Development, 41(4), 327–353.
• Noe, R. A. (2023). Employee Training and Development (6 ed.). McGraw-Hill Higher Education.
• Noe, R. A., & Kodwani, A. D. (2017). Employee retention: A review of the literature. International Journal of Management and Applied Science, 4(4), 29–34.
• Oberauer, K., Awh, E., & Sutterer, D. W. (2017). The role of long-term memory in a test of visual working memory: Proactive facilitation but no proactive interference. Journal of Experimental Psychology: Learning, Memory, and Cognition, 43(1), 1.
• Olowoselu, O., Amaru, A., Filonenko, K., Mbiine, R., Tuladhar, S., & Rondelli, D. (2019). Implementation and Evaluation of the First Global Blood & Marrow Transplantation (GlobalBMT) Training Program at the University of Illinois at Chicago (UIC). Biology of Blood and Marrow Transplantation, 25(3, Supplement), S322–S323. https://doi.org/10.1016/j.bbmt.2018.12.521
• Patel, M. S., Reed, D. A., Smith, C., & Arora, V. M. (2015). Role-modeling cost-conscious care—a national evaluation of perceptions of faculty at teaching hospitals in the United States. Journal of General Internal Medicine, 30, 1294–1298.
• Patrick, S. (2013). Mean what you say: Defining and integrating personalized, blended, and competency education.
• Renshaw, I., Davids, K., Araújo, D., Lucas, A., Roberts, W. M., Newcombe, D. J., & Franks, B. (2019). Evaluating weaknesses of “perceptual-cognitive training” and “brain training” methods in sport: An ecological dynamics critique. Frontiers in Psychology, 9, 2468.
• Rivai, V., & Sagala, E. J. (2014). Manajemen Sumber Daya Manusia (2 ed.). Rajawali Pers.
• Robbins, S. P., & Judge, T. A. (2008). Perilaku Organisasi (12 ed.). Salemba Empat.
• Robin, J., & Burchell, M. J. (2013). No excuses: How you can turn any workplace into a great one. John Wiley & Sons.
• Salami, S. O. (2008). Psychopathology and academic performance among Nigerian high school adolescents: The moderator effects of study behavior, self-efficacy, and motivation. Journal of Social Sciences, 16(2), 155–162.
• Sao Joao, E. A., Spowart, J., & Taylor, A. (2019). Employee training contributes to service quality and therefore sustainability. Tourism and Leisure, 8, 1–15.
• Sari, W. R., Yanti, F. A., Ayuwanti, I., & Perdana, R. (2018). Pelatihan Pemanfaatan Bonggol Jagung Sebagai Media Pembuatan Jamur Janggel Di Desa Gantiwarno Lampung Timur. Lumbung Inovasi: Jurnal Pengabdian kepada Masyarakat, 3(2), 34–37.
• Sembiring, J. J. (2010). Smart hrd: Perusahaan tenang, karyawan senang.
• Setyaningsih, S. (2021). Penguatan Sumber Daya Manajemen Pendidikan Melalui Analisis Jalur (Path Analysis) & Metode SITOREM.
• Shih, W.-C., Tseng, S.-S., & Yang, C.-T. (2008). Wiki-based rapid prototyping for teaching-material design in e-Learning grids. Computers & Education, 51(3), 1037–1057.
• Siburian, T. A. (2013). The Effect of Interpersonal Communication, Organizational Culture, Job Satisfaction, and Achievement Motivation to Organizational Commitment of State High School Teacher in the District Humbang Hasundutan, North Sumatera, Indonesia. International Journal of Humanities and Social Science, 3(12), 247–264.
• Smith, R., & Karaman, M. A. (2019). Development and validation of the contextual achievement motivation measure. International Journal of Psychology and Educational Studies, 6(3), 16–26.
• (2015). Metode Penelitian Manajemen. Alfabeta.
• Suhendar, S., Soedjarwo, S., & Basuki, I. (2017). Analisis Pengaruh Kepemimpinan Kyai, Budaya Pesantren, Dan Motivasi Kerja Guru Terhadap Mutu Pendidikan Pesantren Di Provinsi Banten. Jurnal Penelitian Pendidikan, 34(2), 161–172.
• Sutarto, J. (2017). Determinant factors of the effectiveness learning process and learning output of equivalent education. 3rd NFE Conference on Lifelong Learning (NFE 2016), 90–95.
• Swanson, D. P., & Spencer, M. B. (2013). Competence formation: Resilience in educational contexts. In Urban Education (hal. 283–296). Routledge.
• Swart, W., & Duncan, S. (2005). A methodology for assuring the quality of human performance. International Journal of Computer Integrated Manufacturing, 18(6), 487–497.
• (2009). Expanding the psychosocial work environment. Workplace Norms and Work-Family Conflict as Correlates of Stress and Health, 3(1), 71–88.
• Tomlinson, B. (2023). Developing materials for language teaching. Bloomsbury Publishing.
• Tran, L. T., & Nyland, C. (2013). Competency-based training, global skills mobility and the teaching of international students in vocational education and training. Journal of Vocational Education & Training, 65(1), 143–157.
• Vallerand, R. J., Pelletier, L. G., Blais, M. R., Briere, N. M., Senecal, C., & Vallieres, E. F. (1992). The Academic Motivation Scale: A measure of intrinsic, extrinsic, and motivation in education. Educational and psychological measurement, 52(4), 1003–1017.
• Wahyudi, W., & Retnawati, H. (2014). Pengaruh Kepemimpinan Transformasional Kepala Sekolah, Pelaksanaan MBS, Dan Pelaksanaan TU Terhadap Kualitas Pendidikan SD/MI Depok Sleman. Jurnal Akuntabilitas Manajemen Pendidikan, 2(2), 250–264.
• Wahyuningsih, S. (2019). Pengaruh Pelatihan Dalam Meningkatkan Produktivitas Kerja Karyawan. Warta Dharmawangsa, 13(2).
• (2013). Manajemen kinerja (3 ed.). PT RajaGrafindo Persada.

Tepi Aditia*¹ & Siska Noviaristanti^2
1Faculty of Economics and Business Telkom University. Bandung, Indonesia.
²Faculty of Economics and Business Telkom University. Bandung, Indonesia.
DOI – http://doi.org/10.37502/IJSMR.2024.71211

Full Text – PDF

Abstract

eSIM has become a game changer and has created disruption in digital technology, reshaping the telecommunication Industry. PT Indosat, a prominent player in the Indonesian telecommunication market, has been proactive in launching eSIM. However, despite aggressive efforts, the adoption rate has not met the company’s expectations. This research aims to investigate the variables influencing consumer intention to use eSIM and to gather a thorough understanding of the factors affecting eSIM adoption by utilizing the modified UTAUT2 model. In this study, the independent variables are Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Technology Trust, and Word of Mouth. In the meantime, the dependent variables are Behaviour Intention and adoption. A quantitative survey was conducted using purposive sampling from eSIM users. The analysis of the data was conducted using Structural Equation Model (SEM) with SmartPLS3. The findings indicate that eSIM adoption influenced by seven variables mentioned. Only one variable Social Influence does not significantly affect the user behaviour toward eSIM adoption. Organisations can develop targeted strategies to foster digital growth and increase user adoption by understanding the factors that influence eSIM adoption.

Keywords: eSIM, Digital Growth, Adoption, UTAUT2, Mix method, Digital Business Strategy

References

• Abdallah, A., Dwivedi, Y. K., & Rana, N. P. (2017). International Journal of Information Management Factors influencing adoption of mobile banking by Jordanian bank customers : Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99–110. https://doi.org/10.1016/j.ijinfomgt.2017.01.002
• Al Halbusi, H., Al-Sulaiti, K., Abdelfattah, F., Ahmad, A. B., & Hassan, S. (2024). Understanding consumers’ adoption of e-pharmacy in Qatar: applying the unified theory of acceptance and use of technology. Journal of Science and Technology Policy Management. https://doi.org/10.1108/JSTPM-03-2023-0042
• David, F. R., & David, F. R. (2015). Strategic Management Concepts and Cases, Global Edition (2014). http://http//www.pearsonmylabandmastering.com
• Fraij, J. (2022). UTAUT2 Model to Investigate the Adoption Oof E-HRM in the Telecommunication Sector. May. https://doi.org/10.37394/23204.2022.21.12
• García de Blanes Sebastián, M., Azuara Grande, A., & Sarmiento Guede, J. R. (2024). Understanding the use of travel and restaurant platforms through the UTAUT2 model. British Food Journal, 126(2), 774–794. https://doi.org/10.1108/BFJ-07-2023-0636
• Hair Jr., J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2019). Multivariate Data Analysis, Multivariate Data Analysis. In Book (Vol. 87, Issue 4). cengage.com/highered
• (2015). Metode Penelitian Manajemen dan Bisnis, Konvergensi Teknologi Komunikasi dan Informasi.
• (2017). Perilaku Konsumen Individu. In Perilaku Konsumen Individu (pp. i–355). Refika Aditama.
• Indrawati, & Putri, D. A. (2018). Analyzing factors influencing continuance intention of E-payment adoption using modified UTAUT 2 Model: (A case study of Go-Pay from Indonesia). 2018 6th International Conference on Information and Communication Technology, ICoICT 2018, 0(c), 167–173. https://doi.org/10.1109/ICoICT.2018.8528748
• Juniper Research. (2023). Embedded SIM (eSIM) global market size 2023-2027. https://www.statista.com/statistics/1344336/e-sim-market-size-worldwide/
• Nafi, M. (2019). Penetrasi Smartphone. Statista. databooks.katadata.co.id/statista
• Nurrahman, A. H., Noviaristanti, S., & Firli, A. (2023). Analyzing the Continuance Intention of Fixed Broadband Using Modified Utaut2 Model (A Case Study of Indihome in Indonesia). 2023 International Conference on Digital Business and Technology Management, ICONDBTM 2023, 1–6. https://doi.org/10.1109/ICONDBTM59210.2023.10326740
• Salman, Noviaristanti, S. (2024). Analysis of acceptance and use of the agree mart mobile groceries marketplace application using the UTAUT-3 Model in Indonesia. Journal of Multidisciplinary Academic Business Studies, 1(2), 217–239. https://doi.org/10.35912/jomabs.v1i2.1962
• Silva, P. M., & Guilherme Ataide Dias. (2008). Theories About Technology Accepentace : Why the Users Accept or Reject the Information Technology ? Brazilian Journal of Information Science, 1(2), 69–86. http://www.bjis.nesp.br/
• Statista Digital Market Insighths. (2024). Penetrasi smartphone di Indonesia. https://www.statista.com/forecasts/266729/smartphone-users-in-indonesia
• Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
• Venkatesh, V., Smith, R. H., Morris, M. G., Davis, G. B., Davis, F. D., & Walton, S. M. (2003). Quarterly USER ACCEPTANCE OF INFORMATION TECHNOLOGY: TOWARD A UNIFIED VIEW1.

Dany Ramdani^1*, Mohammad Riza Sutjipto^2, & Rina Djunita Pasaribu^3
1,2,3Departement of Management, Faculty of Economics and Busniness Telkom, University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71210

Full Text – PDF

Abstract

The development of information technology has had a significant impact on various sectors, including training and certification. Digitalization in training management has become an urgent necessity, especially to improve the efficiency and effectiveness of the learning process. PT Telkom Prima Cipta Certifia (TPCC) developed the E-Training Application System (SAE) as a solution to support training and certification activities. However, challenges in the use of SAE, such as technical issues, system quality, and user acceptance, remain major concerns. Therefore, a deep understanding of the factors influencing the acceptance and use of this application is needed. This study aims to analyze the use and acceptance of the SAE technology at PT TPCC by employing the Unified Theory of Acceptance and Use of Technology (UTAUT) and the DeLone-McLean model. The variables examined include Performance Expectancy, Effort Expectancy, Social Influence, Information Quality, System Quality, Behavioral Intention, Use Behavior, and Facilitating Conditions. This quantitative research was conducted by distributing an in-depth questionnaire to 400 SAE users at PT TPCC. Data analysis was performed using AMOS to test the model and research hypotheses. The results of this study are expected to provide a deeper insight into the factors that influence the acceptance and use of SAE technology at TPCC. These findings can serve as a foundation for PT TPCC to develop more effective strategies for implementing and enhancing SAE, thereby improving the efficiency and effectiveness of training and certification processes. The research findings provide recommendations and improvement priorities. The top three priorities are system quality, behavioral intention, and use behavior

Keywords: E-Training Application System, UTAUT, DeLone-McLean Model, Technology Acceptance, Quantitative Research.

References

• Darmawan, S., & Pasaribu, R. D. R. D. (2024). Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application. International Journal of Science, Technology & Management, 5(5), 1246-1251. https://doi.org/10.46729/ijstm.v5i5.1182
• Indrawati, P. D. (2015). Management and Business Research Methods Convergence of Communication and Information Technology.
• Marshal Hilman Faris. (2020). THE INFLUENCE OF THE LEVEL OF ACCEPTANCE OF TECHNOLOGY USE ON THE INTEREST OF THE PEOPLE OF BANJARBARU CITY IN USING SMARTHOME TECHNOLOGY. Kindai, 4(1), 9-15
• Muhammad Awaluddin, Annisa Maharani, Siska Noviaristanti. (2022). Analisis Faktor-Faktor yang Mempengaruhi Adopsi E-Wallet pada Bisnis Makanan dan Minuman.
• Model, T. A., Model, M., & Behaviour, P. (2023). Lit Review Utat 1.
• (2018). Manajemen Strategik. In NoerFikri Offset. http://repository.radenfatah.ac.id/7078/1/Buku manajemen strategikdigabungkan.pdf
• Wut, T. M., & Lee, S. W. (2022). Factors affecting students’ online behavioral intention in using discussion forum. Interactive Technology and Smart Education, 19(3), 300–318. https://doi.org/10.1108/ITSE-02-2021-0034
• Hair, J. F., Tomas, G., Hult, M., Ringle, C. M., & Sarstedt, M. (n. d. . (2021). Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) CITATIONS SEE PROFILE.
• Husain, S. N., & Husain, Y. S. (2017). ). Management Perceptions of Organizational Service Quality Practices. Journal of Sustainable

Retno Kristiani^1*, & Siska Noviaristanti^2
1,2Faculty of Economics and Business Telkom University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71209

Full Text – PDF

Abstract

The telecommunication industry in Indonesia is experiencing dynamic changes with the emergency of innovative digital telco services. Indosat, as one of Indonesia’s top telco providers, must adapt to these developments and create better digital telco services to meet customer needs and desires. The goal of this project is to use Design Thinking approaches to create a new digital telco service for Indosat. Understanding user demands and creating innovative and practical solutions are made easier with the help of Design Thinking approach. The study used a descriptive qualitative research methodology and featured a case study about the development of a new digital telco service for Indosat that would replace “MPWR” (pronounced empower). MPWR is an application-based service for mobile prepaid cards that allows users to buy various digital products and services, such as reload, data packages and other digital products. This research uses a variety of research techniques, such as interviews, observation, and brainstorming, to gather data and insights into the needs and preferences of users. This data and information are then analyzed and used to develop a prototype of new digital telco services. Utilizing user testing techniques, this new digital telco service prototype was assessed. Test results indicate that this prototype is well received by users and has the potential to develop into a profitable digital telco service. This research demonstrates how Indosat may better address customer needs and offer digital telco service by implementing a Design Thinking methodology. The new digital telco service prototype developed in this research can be a good example for Indosat in developing innovative and competitive digital telco services.

Keywords: Design Thinking, Digital Telco Service, Indosat, MPWR, Prototype.

References

• (2020). Laporan Survei Internet APJII 2019 – 2020. Asosiasi Penyelenggara Jasa Internet Indonesia, 2020, 1–146. https://apjii.or.id/survei
• Ariyanti, M., Widiyanesti, S., & Aprillia, W. H. (2024). Service Quality Analysis of Telkomsel Case Study Based on Online Customer Reviews in Google Play Store. Proceedings – International Conference on Computing, Power, and Communication Technologies, IC2PCT 2024, 1669–1674. https://doi.org/10.1109/IC2PCT60090.2024.10486619.
• Batat, W., & Addis, M. (2021). Designing food experiences for well-being: a framework advancing design thinking research from a customer experience perspective. European Journal of Marketing, 55(9), 2392–2413. https://doi.org/10.1108/EJM-12-2020-0893
• Brown, T. (2008). Design Thinking. www.hbr.org
• Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications Inc.
• Creswell, J. W., & Poth, C. N. (2016). Qualitative Inquiry & Research Design: Choosing Among Five Approaches (5th ed.). SAGE Publications Inc.
• Dekker, T. den. (2020). Design Thinking. In Harvard Business Review (Vol. 86, Issue October). Routledge. https://library.wu.ac.th/km/design-thinking-คืออะไร-และทำไมเราต้อ/
• Dorst, K. (2011). The core of “design thinking” and its application. Design Studies, 32(6), 521–532. https://doi.org/10.1016/j.destud.2011.07.006
• Fenech, R., Baguant, P., & Ivanov, D. (2019). The changing role of human resource management in an era of digital transformation. Journal of Management Information and Decision Sciences, 22(2), 176–180.
• Henriksen, D., Richardson, C., & Mehta, R. (2017). Design thinking: A creative approach to educational problems of practice. Thinking Skills and Creativity, 26, 140–153.
• Henry, A. (2018). Understanding Strategic Management.
• Hoyer, W. D., Kroschke, M., Schmitt, B., Kraume, K., & Shankar, V. (2020). Transforming the Customer Experience Through New Technologies. Journal of Interactive Marketing, 51, 57–71. https://doi.org/10.1016/j.intmar.2020.04.001
• org. (2015). The Field Guide to Human-Centered Design.
• Indosat Ooredoo. (2020). 2020 Annual Report: Resilient & Growing Through Digital. ISAT_Annual Report 2020, 398. https://www.idx.co.id/perusahaan-tercatat/laporan-keuangan-dan-tahunan/
• Indosat Ooredoo. (2021). CSAT , NPS and CES MPWR July By Telesurvey (Issue July).
• (2018). Metode Penelitian Kualitatif Manajemen dan Bisnis Konvergensi Teknologi Informasi dan Komunikasi. PT. Refika Aditama.
• Jadhav, S. S., & Kalita, P. C. (2019). Design Thinking Approach in Planning E-commerce for Domestic Plumbing Services. ACM International Conference Proceeding Series, 20–24. https://doi.org/10.1145/3385061.3385067
• Lal, D. M. (2021). Design Thinking Beyond The Sticky Notes. 1–23.
• Lamarre, E., Smaje, K., & Zemmel, R. (2023). Rewired to outcompete. McKinsey Quarterly, June, 1–10. https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/rewired-to-outcompete?cid=eml-web#/
• McCusker, K., & Gunaydin, S. (2015). Research using qualitative, quantitative or mixed methods and choice based on the research. Perfusion (United Kingdom), 30(7), 537–542. https://doi.org/10.1177/0267659114559116
• Michalos, A. C., & Simon, H. A. (1970). The Sciences of the Artificial. In Technology and Culture (Vol. 11, Issue 1). https://doi.org/10.2307/3102825
• Moleong 2011. (2022). Metodologi Penelitian Kualitatif. In Metodologi Penelitian Kualitatif. In Rake Sarasin (Issue Maret). https://scholar.google.com/citations?user=O-B3eJYAAAAJ&hl=en
• Myhre, K. (n.d.). Design Thinking Experience is Personal.
• Noviaristanti, S., Tricahyono, D., Athifa, N., Acur, N., Hariyanto, H., & Padmanabhan, S. (2021). Building Digital Health System for NCD in Indonesia: Design Thinking Approach. ISPIM Conference Proceedings, June, 1–16. https://www.proquest.com/conference-papers-proceedings/building-digital-health-system-ncd-indonesia/docview/2561108071/se-2?accountid=17242
• Oxman, R. (2017). Thinking difference: Theories and models of parametric design thinking. Design Studies, 52, 4–39. https://doi.org/10.1016/j.destud.2017.06.001
• Riyanto, G. P., & Pertiwi, W. K. (2022). Provider Digital MPWR Resmi Tutup. KompasTekno. https://tekno.kompas.com/read/2022/10/18/09360887/provider-digital-mpwr-indosat-resmi-tutup
• Rizzato, F., & Fogg, I. (2021). Quantifying The Impact of 5G and Covid19 on Mobile Data Consumption. Internet, 1(1), 1–15. https://www.opensignal.com/sites/opensignal-com/files/data/reports/pdf-only/data-2021-06/impact_of_5g_and_covid19_on_mobile_data_consumption_opensignal_0.pdf
• Robbins, P., & Devitt, F. (2017). Collaboration, creativity and entrepreneurship in tourism: A case study of how design thinking created a cultural cluster in Dublin. International Journal of Entrepreneurship and Innovation Management, 21(3), 185–211. https://doi.org/10.1504/IJEIM.2017.083454
• Sándorová, Z., Repáňová, T., Palenčíková, Z., & Beták, N. (2020). Design thinking – A revolutionary new approach in tourism education? Journal of Hospitality, Leisure, Sport and Tourism Education, 26(December 2019), 100238. https://doi.org/10.1016/j.jhlste.2019.100238
• Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach (7th ed.). John Wiley & Sons.
• Sofaer, S. (2003). Qualitative Methods: What Are They and Why Use Them? Materials Research Society Symposium – Proceedings, 756, 243–248. https://doi.org/10.1557/proc-756-ee5.9
• Statistik, B. P. (2020). Statistik Telekomunikasi Indonesia 2020.
• Sugiyono, D. (2010). Metode penelitian kuantitatif kualitatif dan R&D. In Penerbit Alfabeta.
• Suroso, J. S., Tarigan, R. E., & Setyawan, F. B. (2017). Information systems strategic planning: Using design thinking method at startup company. Proceedings of the 2017 4th International Conference on Computer Applications and Information Processing Technology, CAIPT 2017, 2018–Janua, 1–6. https://doi.org/10.1109/CAIPT.2017.8320738
• Syifa, N. R. (2022). Design Thinking for New Product Development (Leradia Case Study). International Journal of Current Science Research and Review, 05(08), 3041–3050. https://doi.org/10.47191/ijcsrr/v5-i8-29
• Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122(September), 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
• Visser, W. (2006). The Cognitive Artifacts of Designing.

Aswar Pramadhan¹, Prof. Dr. Yuniningsih, SE, M.Si² & Dr. Dra. Ec. Tri Kartika Pertiwi, MSi, CRP^3
1Magister Management UPN veteran Jawa Timur, Indonesia
^2,3 Lecturer, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71208

Full Text – PDF

Abstract

This research aims to analyze the influence of the Balance Scorecard and accounting information systems on investment decision making through assessing company performance. The Balance Scorecard as a performance management tool provides a comprehensive view of financial and non-financial aspects that are relevant for investment decision making through assessing company performance, while the accounting information system supports the decision-making process by providing accurate and relevant information.

The research results show that the KPI (Key Performance Indicator) Balance Scorecard and accounting information system indicators have a significant influence on Investment decision making, while Performance Assessment alone is not able to mediate the Balance Scorecard and accounting Information System in Investment Decision Making. Because the Balance Scorecard is the Balance Scorecard as Performance management tools provide a comprehensive view of financial and non-financial aspects relevant for investment decision making, while accounting information systems support the decision-making process by providing accurate and relevant information.

These findings indicate that the implementation of the KPI Balance Scorecard and effective accounting information system indicators can improve the quality of investment decisions to be more accurate and comprehensive. The implications of this research support the importance of integrating these two tools in strategic decision-making practices in companies.

Keywords: Balance Scorecard, Accounting Information System, Company Performance Assessment, and Investment Decision Making.

References

• Agustin L & Anwar M. (2022). The Influence of Investment Decisions, Dividend Policy and Liquidity on Company Value in Property and Real Estate Sub-Sector Companies Listed on the IDX. Scientific Journal of Management, Economics & Accounting (MEA) 6 (2), 1251-1267, 2022.
• Afzal, Arie and Rohman, Abdul. (2012). “The Influence of Investment Decisions, Funding Decisions, and Dividend Policy on Company Value”. Diponegoro journal of accounting volume 1, number 2, page 9.
• Alza, R. Z., & Utama, A. . G. S. (2018). The Influence of Funding Policy, Investment Policy, and Dividend Policy on Company Value with Business Risk as a Moderating Variable. Airlangga Journal of Accounting and Business Research, 3(1).
• Andriani, Astri Swi. Asep Mulyana. I Gde Dhika Widarnandana. Aris Armunanto. Imas Sumiati. Leni Susanti, Leonita Siwiyanti. Qomarotun Nurlaila. Dheni Dwi Pangestuti and Irra Chrisyanti Dewi, (2022). Human Resource Management. Makassar: CV. Tohar Media,.
• Anggraini, F., & Mulyani, E. (2022). The Influence of Accounting Information, Risk Perception and Company Image in Investment Decision Making during the Covid-19 Pandemic. Journal of Exploratory Accounting, 4(1), 25–39. https://doi.org/ 10.24036/ jea.v4i1.486
• Azzahra, Pratomo, (2020). System Quality, Information Quality and Service Quality on System User Satisfaction Analysis of the Effect of Payment Accounting Information Using the Delone & Mclean Method, Telkom University.
• Azzahra, A. S., & Fate. (2019). The Influence of Firm Size and Leverage Ratio on Financial Performance in Mining Companies. Jwem Stie Mikroskil, 9(1), 13-20.
• Benson, A. M., & Sajjadiani, S. (2018). Are Bonus Pools Driven by Their Incentive Effects? Evidence from Fluctua¬tions in Gainsharing Incentives. ILR Review, 71(3), 567–599. https://doi.org/10.1177/0019793917726066.
• Brigham, Eugene and Houston, Joel F. (2011). Basics of Financial Management (book 2). Translated by: Ali Akbar Yulianto. Jakarta: Salemba Empat.
• Cascio, W. F. 2010. Managing Human Resources: Productivity, Quality of Work Life, Profits. 8th ed. McGraw-Hill/Irwin. Boston.
• Christian, A. B., & Rita, M. R. (2016). The Role of Using Accounting Information in Decision Making to Support Business Success. EBBANK Journal, 7(No. 2), 77–92.
• Dewi (2020). Analysis of the Potential for Implementing the Balanced Scorecard as a Performance Assessment at PT BPR Bank Klaten (Perseroda).
• Dewi, L. A. & Praptoyo, S. (2022). The Influence of Company Size, Profitability, and Leverage on Company Value. Journal of Accounting Science and Research Vol 11 No 2.
• Fahmi, I. (2018). Performance Management Theory and Applications. Bandung: Alphabeta.
• Fenandar, Gany Ibrahim. (2018). “The Influence of Investment Decisions, Funding Decisions and Dividend Policy on Company Value”. Thesis. Semarang: Diponegoro University.
• (2018). Balanced scorecard-based financial management approaches theory, cases and business research. Jakarta: PT Bumi Aksara.
• Husnan, Suad and Pudjiastuti, Enny. (2015). Fundamentals of Financial Management (ed). Yogyakarta: UPP STIM YKPN.
• Kaplan, Robert S and David P. Norton, (2000). Balanced Scorecard. Jakarta: Erlangga.
• Kotler, (2003). Marketing Management. Eleventh Edition. Volumes 1 and 2. Jakarta: PT Index.
• Mulyadi, (2015). Corporate Planning and Control System. Salemba Empat Publishers, Jakarta.
• Maulana, M. R. (2016). The Influence of Investment Decisions, Funding Decisions and Dividend Policy on Company Value in LQ 45 Companies on the Indonesian Stock Exchange 2011-2015. Journal of Management and Business Sciences Vol. 4, no. 2 – September 2016, 4, 29-50.
• Hastiwi, et al (2022) The importance of financial reports in assessing company financial performance.
• Lullah & Siregar. (2020). The influence of investment decisions, funding decisions, dividend policy, and size of the board of commissioners on the value of manufacturing companies listed on the Indonesian Stock Exchange for the 2016-2018 period. Indonesian Science Management Research Journal 11 (1), 169-184, 2020.
• Paramitha, Mulyadi, (2017). The Influence of Accounting Information Systems on Managerial Performance and Investment Decision Making at PT. Bank Negara Indonesia (BNI) 46 Denpasar Branch. Prastika, N. E., & Purnomo, D. E. (2014). The Influence of Accounting Information Systems on Company Performance in Micro, Small and Medium Enterprises (MSMEs) in Pekalongan City. Pekalongan City Research and Development Journal, 7, 73–101. https://jurnal.pekalongankota.go.id/ index.php/litbang/article/view/86/83.
• Prastowo, S. L. (2020). Analysis of Business Actor Competencies, Roles and Government Policies on SME Performance in Tangerang City with Marketing Strategy Creativity as an Intervening Variable. Economics & Business, 25(2), 159–172. https://doi.org/ 10.33592/jeb.v25i2.435.
• Prasetyo, Heru. (2017). Company Valuation. Jakarta: PPM.
• Prastika, N. E., & Purnomo, D. E. (2014). The Influence of Accounting Information Systems on Company Performance in Micro, Small and Medium Enterprises (MSMEs) in Pekalongan City. Pekalongan City Research and Development Journal, 7, 73–101. https://jurnal.pekalongankota.go.id/ index.php/ litbang/article/ view/ 86/83
• Santi, Gideon. (2019). Management Accounting Information Systems in Making Investment Decisions, EMBA Journal, Vol.1, No.3, pp 911-919.
• Sari (2015) Application of the Balanced Scorecard as a performance measurement tool at the Islamic Hospital in Surabaya on how to make decisions
• Lestari, (2024) with the title Evaluation of Accounting Information System Performance on Investment Decision Making through company performance
• (2019). Human Resource Management. Bandung: PT Refika Aditama.
• Sundari, U. S., Isharyanto, I., & Abidin, Z. (2017). The Influence of Investment Decisions, Funding Decisions for Food and Beverage Companies Listed on the Indonesian Stock Exchange (BEI). Assets – Journal of Economic and Business Research, I(1), 1–10.
• Sumolang, Hans. 2015. The Influence of Information Technology and Interdependence on Managerial Performance with the Characteristics of Management Accounting Information Systems as Intervening Variables. Riau University Faculty of Economics. Pekanbaru.
• Soudani, S. N. (2012). The Usefulness of an Accounting Information System for Effective Organizational Performance. International Journal of Economics and Finance, 4(5), 136–145. https://doi.org/10.5539/ijef.v4n5p136.
• Wijaya, Puspo and Wibawa, Anas. (2010). The Influence of Investment Decisions, Funding Decisions, and Dividend Policy on Company Value. 13th National Accounting Symposium, Purwokerto.
• Zainal, Veithzal Rivai. Mansyur Ramly. Thoby Mutis and Willy Arafah, (2018). Human Resources Management for Companies. Depok: PT RajaGrafindo Persada.

Agung Annafi Putra¹*, Dian Indiyati², & Ratna Komala Putri^3
123 Telkom University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71207

Full Text – PDF

Abstract

Many companies have recruited young employees, known as Generation Z (Gen-Z), to fill positions needed by the company. This is in response to the challenge companies face in adapting to the changing times. Gen-Z employees will begin to replace the roles of previous generations in the workforce. One characteristic of Gen-Z employees is their tendency to easily switch companies, so an important factor that companies need to maintain is employee retention. This research seeks to determine levels for career development, job satisfaction and employee retention among Gen-Z employees, as well as to examine the im-pact of career development and job satisfaction on employee retention in manufacturing companies in the Karawang region. A quantitative model is applied in this process, incorporating both descriptive and verificative approaches, and the analysis tool is SEM PLS. Data collection techniques include observation and the distribution of questionnaires to 155 respondents of Gen-Z employees in manufacturing companies in the Karawang region. Descriptive analysis and hypothesis testing showed that the career development variable is categorized as quite good, job satisfaction is categorized as unsatisfactory, and employee retention is categorized as poor. Additionally, career development and job satisfaction have a positively and significantly impact to employee retention.

Keywords: Generation Z, Retention, Career Development, Job Satisfaction, Manufacture Companies, SEM PLS

References

• Putri, R. K., & Amalia, S. (2018). Knowledge sharing in improving the performance of academic publications. Journal of Communication Science (J-IKA), 5(2), 118.
• Indiyati, D., et al. (2023). International human resource management (UC-KIR23100001). DJKI.
• Saraswati, F & Indiyati, D. (2022). The Influence of Non-Physical Work Environment and Work Stress on Job Performance of Gen Z in Indonesia. Proceedings of the 3rd Asia Pacific International Conference on Industrial Engineering and OperationsManagement, Johor Bahru, Malaysia, (September 13-15, 2022). 3302.
• Indiyati, D. (2018). The Role of Organisational Culture, Intellectual Capital and Competitive Advantage in Supporting the Government Policies in Education. International Journal of Economic Policy in Emerging Economies, 11(1-2), 68-82.
• Wahyuningtyas, R. (2015). An integrated talent management system: Challenges for competitive advantage. International Business Management, 9(4), 384-390.
• Khansha, L., & Indiyati, D. (2022). The effect of career development and physical work en-vironment on job satisfaction of millennial generation employees (a case study of BPJS Ketenagakerjaan Sumbagut Regional Office): A research framework. In Sustainable future: Trends, strategies and development (pp. 186-189)
• Central Statistics Agency (BPS). (2022). Statistics of Karawang Regency. BPS Karawang. https://karawangkab.bps.go.id/statictable/2023/10/10/292
• Pierre Rainer. (2023, August 23). BPS Census: Currently, Indonesia is Dominated by Gen Z. Accessed on May 2, 2024, https://data.goodstats.id/statistic/sensus-bps-saat-ini-indonesia-didominasi-oleh-gen-z-n9kqv.
• Tesavrita et al. (2019). Employee engagement: A comparison between service and manufacturing companies, Manners, Vol. II, No. 1.
• Zahari, Siti Nuralieya & Puteh, Fadilah. (2023). Gen Z Workforce and Job-Hopping Intention: A Study among University Students in Malaysia. International Journal of Academic Research in Business and Social Sciences. 13.10.6007/IJARBSS/v13-i1/15540.
• Rony, Z.T., Fitriadi, H., & Widjaja, W. (2023). The Effect of Turnover Intention and Compensation on Employee Retention Levels in Manufacturing Companies in West Java. Bisnisman Journal: Business and Management Research. Vol. 5, No. 1 (February – May): 45-54.
• Indiyati, D. (2015). Intellectual Capital Development in Higher Education in Indonesia. International Journal of Advanced Business and Economics Research, 13(7), 6033-6051.
• Gunawan, D. (2022). Consumer purchase decisions in the Shopee marketplace based on social media marketing. PT Inovasi Pratama Internasional.
• Lukman, H. (2021, September 3). Why Your Company Struggles to Find the Right Talent. Accessed on July 6, 2024, from https://talentics.id/resources/blog/mengapa-perusahaan-anda-sulit-menemukan-talenta-yang-tepat/.
• Krishnamoorthy, N., & Aisha, A. (2022). An Empirical Study of Employee Retention in the Information Technology Sector in Bangalore City. East Asian Journal of Multidisciplinary Research (EAJMR), 1(7), 1333-1342.
• Hair, J. F. et al. (2019). Partial Least Squares Structural Equation Modeling Based Discrete Choice Modeling: An Illustration In Modeling Retailer Choice. Business Research, 12(1), 115-142.
• Hair, J., Hollingsworth, C.L., Randolph, A.B. and Chong, A.Y.L. (2017), “An updated and expanded assessment of PLS-SEM in information systems research”, Industrial Management & Data Systems, 117 (3), pp. 442-458. https://doi.org/10.1108/IMDS-04-2016-0130.
• Ghozali, I., & Latan, H. (2020). Partial least square: Concepts, techniques, and applications using SmartPLS 3.0 program (2nd ed.). Undip Publisher
• Ramayah, T., Jasmine, Y. A. L., Ahmad, N. H., Halim, H. A., & Rahman, S. A. (2017). Testing a Confirmatory model of Facebook Usage in SmartPLS using Consistent PLS. International Journal of Business and Information, 12(2), 101-116. http://www.theijbi.net/.
• Ghozali, I. (2018). Multivariate Analysis Applications with IBM SPSS 25 Program, 9th Edition. Semarang: Diponegoro University Publisher.
• Basbeth, M. bin R. Ashlyzan, and M. A. H. Ibrahim. (2018). Four Hours Basic PLS-SEM A Step-by-Step Guide with Video Clips for Student and Scholar, (1st ed.), Selangor Darul Ehsan, Malaysia: iPRO Publication.
• Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2021). Basic Concepts of Structural Equation Model-Partial Least Square (SEM-PLS) Using SmartPLS. Pascal Book.

Hajar Ismail¹, & Dodie Tricahyono^2
1,2 Department of Management, Faculty of Economics and Business Telkom University, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71206

Full Text – PDF

Abstract

The payment gateway industry in Indonesia is rapidly growing, with the Finpay Payment Gateway being a key product. However, its market share is only 4%, indicating ongoing issues and shortcomings. This study aims to explore these issues using Root Cause Analysis (RCA) and Business Model Canvas (BMC) approaches. The research is a descriptive qualitative study, using observation and interviews for data collection.

Using a fishbone diagram approach, the study identifies the root cause of the problem using RCA. A Business Model Canvas (BMC) is then created using a Business Model Pivot (BMP) to determine the right business model for Finpay Payment Gateway. The analysis of the BMC reveals that Finpay Payment Gateway has a solid foundation in managing customer segments and offering a specific value proposition. However, several areas require further attention to increase competitiveness in the highly competitive Payment Gateway aggregator industry.
The RCA analysis identifies structural and operational challenges, such as policies, regulatory compliance, lack of innovation, and complex processes, as the root causes of the problems. The study recommends adjustments to the existing BMC to address these issues.

Keywords: business model canvas, business model pivot, root cause analysis, fishbone diagram

References

• Alfian, S., & Lena, M. (2020). Penerapan Payment Gateway pada Aplikasi Marketplace Waroeng Mahasiswa Menggunakan Midtrans. Jurnal Informatika Universitas Pamulang, 5(3).
• (2012). Understanding Root Cause Analysis. British Retail Consortium Global Standards.
• David, F. R., & David, F. R. (2017). Strategic Management Concepts and Cases: A Competitive Advantage Approach. New Jersey: Pearson.
• Gustomo, A., Ghina, A., Anggadwita, G., & Herliana, S. (2019). Exploring entrepreneurial competencies in identifying ideas and opportunities, managing resources, and taking action: Evidence from small catering business owners in Bandung, Indonesia. Journal of Foodservice Business Research, 22(6), 509–528. https://doi.org/10.1080/15378020.2019.1653714
• Hasibuan, S., Nasution, M., & Sundari, S. (2023). Development of Payment Gateway Digitalization Using Midtrans in the Use of Halodoc. International Journal on Advanced Technology, Engineering, and Information System, 2(1), 9-17.
• Hizbulloh, J. A., & Wahyuni, H. C. (2023). Integrasi Six Sigma dan Root Cause Analysis dalam Peningkatan Kinerja di PT XYZ. Matrik Jurnal Manajemen dan Teknik Industri Produksi, 24(1), 73-82.
• Kristensen, H., & Remmen, A. (2019). A Framework for Sustainable Value Propositions in Product-Service Systems. Journal of Cleaner Production, 223, 25-35.
• Kustina, K., & Aji, W. (2023). Cashless Society Sebagai Pemoderasi Pengaruh FIntech Payment Gateway Terhadap Kinerja Keuangan UMKM di Kota Denpasar. Moneter: Jurnal Akuntansi dan Keuangan, 10(1), 32-41.
• Noviaristanti, S., Acur, N., Mendibil, K., & Miranda, E. (2024). The Network Orchestration Role of Accelerators for Value Creation. IEEE Transactions on Engineering Management, 71, 3795–3806.
• Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook for Visionaries, Game Changers and Challengers. New Jersey: John Wiley & Sons Inc.
• Prajanto, A., & Pratiwi, R. (2019). Revolusi Industri 4.0: Desain Perkembangan Transaksi dan Sistem Akuntansi Keuangan. Jurnal Ilmu Manajemen dan Akuntansi Terapan, 86-96.
• Prakoso, I., Ahmad, D., Hanggara, B., & Pramono, D. (2022). Pengembangan Website E-Commerce Memanfaatkan Metode Pembayaran Split Payment Menggunakan API Payment Gateway (Studi Kasus; Media Ar-Raihan).
• (2018). Sumber Daya Manusia dan Produktivitas Kerja. Bandung: Mandar Maju.
• Taufiqurokhman, S. (2016). Manajemen Stratejik. Jakarta: FISIP Universitas Prof. Dr. Moestopo Beragama.
• Tricahyono, D., & Purnamasari, S. R. (2018). Business Ecosystem of SMEs with Value Network Analysis Approach: A Case Study at Binong Jati Knitting Industrial Centre (BJKIC) Bandung.
• Wheelen, T. L., & Hunger, D. J. (2012). Strategic Management and Business Policy. New York: Pearson.
• Yi, Y., Wang, Y., & Shu, C. (2020). Business Model Innovations in China: A Focus on Value Propositions. Business Horizons, 63(6), 787-799.

Sunmonu Sadiat O, Odeyale Adeolu J & Belau Kazeem S
Aradel Energy Limited, Nigeria
*Corresponding Author: Sunmonu Sadiat O
DOI – http://doi.org/10.37502/IJSMR.2024.71205

Full Text – PDF

Abstract

Poor corporate governance entrenches poor mishandling of earnings, resulting in bad corporate image and financial capital its importance. Based on this factor this study examines into the effect of corporate governance on performance of manufacturing companies in Nigeria. The study used the panel data that was sourced within 2017 to 2022. The simple and convenience sampling technique was employed in selecting seven manufacturing companies. The panel regression analysis reveals that board Independence and Board Gender Diversity has positive significant effect on Return on Risk-Weighted Asset, while board Size has positive insignificant effect on Return on Risk-Weighted Asset. It is therefore recommended that Organizations should prioritize enhancing board independence by including more non-executive directors with relevant expertise to strengthen accountability and decision-making. Efforts should also be made to improve board gender diversity by promoting equal opportunities and inclusive policies that attract skilled female professionals to board positions. While board size showed an insignificant effect, firms should maintain an optimal board size tailored to their operational complexity to avoid inefficiencies.

Keywords: Board Size, Board Gender Diversity, Board Independence and Return on Risk-Weighted

References

• Abiola Kafidipe, Uwuigbe Uwalomwa, Olajide Dahunsi & Faith Ojone Okeme (2021). Corporate governance, risk management and financial performance of listed deposit money bank in Nigeria, Cogent Business & Management, 8:1, 1888679, DOI: 10.1080/23311975.2021.1888679.
• Abor, Joshua, and Charles K. D. Adjasi. (2007). Corporate governance and the small and medium enterprises sector: Theory and implications. Corporate Governance: The International Journal of Business in Society 7:111–22.
• Abor, Joshua. (2007). Corporate governance and financing decisions of Ghanaian listed firms. Corporate Governance: The International Journal of Business in Society 7: 83–92.
• Adams, Renée B., and Hamid Mehran. (2012). Bank board structure and performance: Evidence for large bank holding companies. Journal of Financial Intermediation 21: 243–67.
• Adedeji, B. S., Ong, T. S., Uzir, M. U. H., & Abdul Hamid, A. B. (2020). Corporate governance and performance of medium-sized firms in Nigeria: does sustainability initiative matter?. Corporate Governance: The International Journal of Business in Society, 20(3), 401-427.
• Adigwe, P. K., Nwanna, I. O., & John, E. I. (2016). Effect of Corporate Governance Mechanism on the Financial Performance of Banks in Nigeria. Journal of Social Development, 5(2),           41-50.
• Ahmed, Esra, and Allam Hamdan. (2015). The impact of corporate governance on firm performance: Evidence from Bahrain Bourse. International Management Review 11: 21.
• Ajala, O. A., Amuda, T., & Arulogun, L. (2012). Evaluating the Effects of Corporate Governance on the Performance of Nigerian Banking Sector. Review of Contemporary Business Research, 1(1), 32-
• Akomea-Frimpong, I., Tenakwah, E. S., Tenakwah, E. J., & Amponsah, M. (2022). Corporate governance and performance of pension funds in Ghana: A mixed-method study. International Journal of Financial Studies, 10(3), 52.
• Alabdullah, Tariq Tawfeeq Yousif. (2018). The relationship between ownership structure and firm financial performance: Evidence from Jordan. Benchmarking: An International Journal 25: 319–33.
• Aldamen, Husam, Keith Duncan, Simone Kelly, Ray McNamara, and Stephan Nagel. (2011). Audit committee characteristics and firm performance during the global financial crisis. Accounting & Finance 52: 971–1000
• Allen, F., & Gale, D. (2001). Comparing financial systems. Cambridge, MA: MIT Press.
• Almashhadani, M., & Almashhadani, H. A. (2022). Does Corporate Governance Improve Corporate Profitability: Reviewing the Role of Internal Corporate Governance Mechanisms. International Journal of Business and Management Invention, 11(6), 07-11.
• Alves, Carlos, and Victor Mendes. (2004). Corporate Governance Policy and Company Performance: The Portuguese case. Corporate Governance: An International Review 12: 290–301.
• Amin, A., Ali, R., Naseem, M. A., & Ahmad, M. I. (2022). Female presence in corporate governance, firm performance, and the moderating role of family ownership. Economic Research-Ekonomska Istraživanja, 35(1), 929-948.
• Anastasia, S. & Olga, I. (2012). Role of Corporate Governance in Banking Sector: Evidence from All over the World.
• Arjoon, Surendra. (2017). Virtues, compliance, and integrity: A corporate governance perspective. In Handbook of Virtue Ethics in Business and Management. Dordrecht: Springer, pp. 995–1002.
• Aslam, E., & Haron, R. (2020). Does corporate governance affect the performance of Islamic banks? New insight into Islamic countries. Corporate Governance: The International Journal of Business in Society, 20(6), 1073-1090.
• Ayorinde, A. O., Toyin, A., & Leye A. (2012): Evaluating the Effect of Corporate Governance on the Performance of Nigerian Banking Sector. Review of Contemporary Business Research.1, 32 – 42.
• Black, Bernard S., Inessa Love, and Andrei Rachinsky. (2006). Corporate governance indices and firms’ market values: Time series evidence from Russia. Emerging Markets Review 7: 361–79.
• Bonazzi, L., & Islam, S. M. N. (2007). Agency theory and corporate governance: A study of the effectiveness of board in their monitoring of the CEO. Journal of Modelling in Management, 2(1), 7–23.
• Buallay, Amina, Allam Hamdan, and Qasim Zureigat. (2017). Corporate governance and firm performance: Evidence from Saudi Arabia. Australasian Accounting, Business and Finance Journal 11: 78–98.
• Christensen, J., Kent, P., & Stewart, J. (2010). Corporate governance and company performance in Australia. Australian Accounting Review, 20(4), 372–386.
• Claessens, Stijn, and B. Burcin Yurtoglu. (2013). Corporate governance in emerging markets: A survey. Emerging Markets Review 15: 1–33.
• Clarke, T. (2007). International corporate governance. A comparative approach. London, England: Routledge
• Clarke, T. (2007). International corporate governance. A comparative approach. London, England: Routledge
• Clarkson, M. (1994). A risk-based model of stakeholder theory. In M. B. E. Clarkson (Ed.), Proceedings of the Second Toronto Conference on Stakeholder Theory. Toronto, Canada: Centre for Corporate Social Performance & Ethics, University of Toronto
• Clarkson, M. (2016). A stakeholder framework for analysing and evaluating corporate social performance. The Academy of Management Review, 20(1), 92–117. https://doi.org/10.2307/258888
• Cocco, João F., and Paolo F. Volpin. (2007). Corporate Governance of Pension Plans: The U.K. Evidence. Financial Analysts Journal 63,70–83.
• Darko, Josephine, Zakaria Ali Aribi, and Godfrey C. Uzonwanne. (2016). Corporate governance: The impact of director and board structure, ownership structure and corporate control on the performance of listed companies on the Ghana stock exchange. Corporate Governance 16: 259–77.
• de Villiers, C., Naiker, V., & van Staden, C. J. (2011). The effect of board characteristics on firm environmental performance. Journal of Management, 37(6), 1636–1663. https://doi.org/10.1177/0149206311411506
• Denis, Diane K. (2001). Twenty-five years of corporate governance research . . . and counting. Review of Financial Economics 10: 191–212.
• Dewri, L. V. (2022). A critical assessment of interrelationship among corporate governance, financial performance, refined economic value added to measure firm value and return on stock. Journal of the Knowledge Economy, 13(4), 2718-2759.
• Donaldson, L. (1990). The ethereal hand: Organisational economics theory. Academy of Management Review, 15(3), 369–381.
• Donaldson, L., & Davis, J. H. (1991). Stewardship theory or agency theory: CEO governance and shareholder returns. Australian Journal of Management, 16(1), 49–64.
• Donaldson, L., & Davis, J. H. (1991). Stewardship theory or agency theory: CEO governance and shareholder returns. Australian Journal of Management, 16(1), 49–64.
• Dubey, R., Gunasekaran, A., Childe, S. J., Blome, C., & Papadopoulos, T. (2019). Big data and predictive analytics and manufacturing performance: Integrating institutional theory, resource-based view and big data culture. Special Issue: Big Data and Firm Performance, 30(2), 341–361. https://doi.org/10.1111/1467-8551.12355
• Fama, E. (1980). Agency problems and the theory of the firm. Journal of Political Economics, 88(2), 288–307.
• Freeman, R. E. (1983). Strategic management: A stakeholder approach. Advances in Strategic Management, 1(1), 31–60.
• Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston, MA: Pitman.
• Freeman, R. E. (2010). Strategic management: A stakeholder approach, Cambridge, UK: Cambridge University Press
• Freeman, R. E., Wicks, A. C., & Parmar, B. (2004). Stakeholder theory and “the corporate objective revisited”. Organization Science, 15(3), 364–369. https://doi.org/10.1287/orsc.1040.0066
• Galati, A., Tulone, A., Tinervia, S., & Crescimanno, M. (2019). The role of internal resources in the competitive positioning of Sicilian wine cooperatives. International Journal of Globalisation Small Business, 10(4), 324–337. https://doi.org/10.1504/IJGSB.2019.103582
• Gbadebo Adeloye (2021). Effect of Corporate Governance on the Performance of Financial Institutions in Nigeria. Science Journal of Business and Management. Vol. 9(2), 119-125. doi: 10.11648/j.sjbm.20210902.18.
• Giannarakis, Grigoris. (2014). Corporate governance and financial characteristic effects on the extent of corporate social responsibility disclosure. Social Responsibility Journal 10: 569–90.
• Gillan, S. L. (2006). Recent development in corporate governance: An overview. Journal of Corporate Finance, 12(3), 381–402.
• Gupta, Prashant Kumar, and Seema Sharma. (2022). Corporate governance determinants of asset quality in an emerging economy: Evidence from Indian banks. Journal of Advances in Management Research.
• Gwala & Mashau (2022). Corporate governance and its impact on organisational performance in the Fourth Industrial Revolution: A systematic Literature review. Corporate Governance and Organizational Behavior Review, 6(1), 98-114.
• Hani, E. C. (2014). The Impact of Corporate Governance on Performance of Lebanese Bank. The International Journal of Business and Financial Research. 8(5), 1-12.
• Hermuningsih, S., Kusuma, H., & Cahyarifida, R. A. (2020). Corporate governance and firm performance: An empirical study from Indonesian manufacturing firms. The Journal of Asian Finance, Economics and Business, 7(11), 827-834.
• Hillman, A. J., Withers, M. C., & Collins, B. J. (2009). Resource dependence theory: A review. Journal of Management, 35(6), 1404–1427. https://doi.org/10.1177/0149206309343469
• Hunt, S. D., & Madhavaram, S. (2019). Adaptive marketing capabilities, dynamic capabilities, and renewal competences: The “outside vs. inside” and “static vs. dynamic” controversies in strategy. Industrial Marketing Management, 89, 129–139. https://doi.org/10.1016/j.indmarman.2019.07.004
• Jensen, C. M., & Meckling, H. W. (1976). Theory of firm: Managerial behaviour, agency costs and ownership structure. Journal of Financial Economics, 3(4), 305–360. Journal of Finance and Accounting. 4(12), 1-9.
• Khatib, S. F., & Nour, A. (2021). The impact of corporate governance on firm performance during the COVID-19 pandemic: Evidence from Malaysia. Journal of Asian Finance, Economics and Business, 8(2), 0943-0952.
• Kowalewski, Oskar. (2016). Corporate governance and corporate performance: Financial crisis (2008). Management Research Review 39: 1494–515.
• Kuek, T. Y., Chen, I.-C., Choong, Y. O., Khor, S. C., Chai, B. B. H., & Yap, T. T. V. (2021). Diversity within the board of directors. Asia Pacific Journal of Social Science Research, 6(1), 9–9. Retrieved from https://www.researchgate.net/publication/349915649_DIVERSITY_WITHIN_THE_BOARD_OF_DIRECTORS.
• Kyere, M., & Ausloos, M. (2021). Corporate governance and firms financial performance in the United Kingdom. International Journal of Finance & Economics, 26(2), 1871-1885.
• Li, Z., Liao, G., & Albitar, K. (2020). Does corporate environmental responsibility engagement affect firm value? The mediating role of corporate innovation. Business Strategy the Environment, 29(3), 1045–1055. https://doi.org/10.1002/bse.2416
• Mahdi, O. R., Nassar, I. A., & Almsafir, M. K. (2019). Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities. Journal of Business Research, 94, 320–334. https://doi.org/10.1016/j.jbusres.2018.02.013
• Mallin, C. A. (2016). Corporate governance (5th ed.). Oxford, England: Oxford University Press.
• G. (2016). The Effect of Corporate Governance on the Performance of Banking Institutions Listed on the Ghana Stock Exchange. Published Masters’ Thesis. University of Ghana.
• Mohammed, R. A., & Fahmida, A. (2017). Impact of Corporate Governance on Performance of Commercial Banks in Bangladesh. The Cost and Management, 45(4), 1-9.
• Nugroho, M. (2021). Corporate governance and firm performance. Accounting, 7(1), 13-22.
• Ochieng, B. C. (2011). How Corporate Governance Affect Bank Performance in Kenya. Published Masters’ Thesis, University of Nairobi.
• Oh, W. Y., Chang, Y. K., & Martynov, A. (2011). The effect of ownership structure on corporate social responsibility: Empirical evidence from Korea. Journal of Business Ethics, 104(2), 283–297. https://doi.org/10.1007/s10551-011-0912-z
• Okoye, L. U., Evbuomwan, G. O., Achugamonu, U. & Aragham, I. (2016). Impact of Corporate Governance on the Profitability of the Nigerian Banking Sector. ESUT Journal of Accountancy, 7(1), 281-292.
• Olaoye, C. O., & Adeyemi, O. S. (2021). Corporate governance and performance of deposit money banks in Nigeria. International Journal of Management (IJM), 12(3), 422-440.
• Olaoye, S.O., Nwaobia, A.N. and Oshadiya, O. (2016). “Corporate governance and organizational growth: an assessment of the Nigerian manufacturing industry”, Journal of Accounting and Financial Management, Vol. 2 No. 5, pp. 1-14.
• Peters, G.T. and Bagshaw, K.B. (2014). “Corporate governance mechanisms and financial performance of listed firms in Nigeria: a content analysis”, Global Journal of Contemporary Research in Accounting, Auditing and Business Ethics, Vol. 1 No. 2, pp. 103-128.
• Pfeffer, J., & Salancik, G. R. (2003). The external control of organizations: A resource dependence perspective. Redwood City, CA: Stanford University Press.
• Phan, Hieu V., and Shantaram P. Hegde. (2012). Pension Contributions and Firm Performance: Evidence from Frozen Defined Benefit Plans. Financial Management 42: 373–411
• Porter, M. E. (2011). Competitive advantage of nations: Creating and sustaining superior performance. New York, NY: Simon and Schuster
• Puni, A., & Anlesinya, A. (2020). Corporate governance mechanisms and firm performance in a developing country. International Journal of Law and Management, 62(2), 147-169.
• Robisson, O. U., Onyeanu, E. O., & Obodoekwe, C. N. (2013). Duality Role of Chief Executive Officer (CEO) in Corporate Governance and Performance of Quoted Companies in the Nigerian Stock Exchange: An Appraisal of the Perception of Managers and Accountants. Research
• Rodriguez-Fernandez, M. (2016). Social responsibility and financial performance: The role of good corporate governance. BRQ Business Research Quarterly, 19(2), 137–151.
• Sami, Heibatollah, JustinWang, and Haiyan Zhou. (2011). Corporate governance and operating performance of Chinese listed firms. Journal of International Accounting, Auditing and Taxation 20: 106–14.
• Škare, Marinko, and Tea Hasi´c. (2016). Corporate governance, firm performance, and economic growth–theoretical analysis. Journal of Business Economics and Management 17: 35–51.
• Soana, Maria-Gaia. (2011). The Relationship Between Corporate Social Performance and Corporate Financial Performance in the Banking Sector. Journal of Business Ethics 104: 133–48.
• Tan, I.Y., San Ong, T., Samuel, A.B. and Chong, L.L. (2016). “Auditors switching in the relationship between corporate governance and financial performances-evidence from Malaysian public listed companies (PLCs)”, International Journal of Economics &Management, Vol. 10No. 1, pp. 53-68.
• Tehseen, S., Mughal, S. A., Durst, S., Shujahat, M., Qureshi, Z. H., & Kokkalis, P. (2019). Composition-based view of the firm as a promising approach to studying small businesses. Production, 29. https://doi.org/10.1590/0103-6513.20180022
• Tran, T. M. T., Yuen, K. F., Li, K. X., Balci, G., & Ma, F. (2020). A theory-driven identification and ranking of the critical success factors of sustainable shipping management. Journal of Cleaner Production, 243, 118401. https://doi.org/10.1016/j.jclepro.2019.118401
• Vintila, G., & Duca, F. (2013). Study on CEO Duality and Corporate Governance of Companies Listed in Bucharest Stock Exchange. The Bucharest University of Economic Studies. 1-6.
• Ying, Q., Hassan, H., & Ahmad, H. (2019). The role of a manager’s intangible capabilities in resource acquisition and sustainable competitive performance. Sustainability, 11(2), 527. https://doi.org/10.3390/su11020527

Gatot Suprabowo^1*, Handriyono², & Intan Nurul Awwaliyah^3
123, Faculty of Economics and Business, University of Jember, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2024.71204

Full Text – PDF

Abstract

This study examines the causal relationships between leadership, organizational communication, work culture, job satisfaction, and employee performance within PT Jamkrida Jatim. Employing Structural Equation Modeling-Partial Least Squares (SEM-PLS) through SmartPLS 4.0, this research investigates the interactions among independent variables (leadership, organizational communication, and work culture), the mediating variable (job satisfaction), and the dependent variable (employee performance). The findings reveal the following: (1) leadership does not significantly influence job satisfaction; (2) organizational communication positively impacts job satisfaction; (3) work culture has a strong effect on job satisfaction; (4) leadership significantly enhances employee performance; (5) organizational communication does not significantly influence employee performance; (6) work culture does not significantly affect employee performance; (7) job satisfaction does not directly contribute to employee performance; (8) job satisfaction does not mediate the relationship between leadership and employee performance; (9) job satisfaction does not mediate the effect of organizational communication on employee performance; and (10) job satisfaction does not mediate the relationship between work culture and employee performance. These findings underscore the need for organizations to focus on leadership development, effective communication strategies, and fostering a positive work culture to enhance job satisfaction and employee performance. While these findings provide important insights, they could be extended in future studies with a larger sample size or in different organizational contexts.

Keywords: Leadership, Organizational Communication, Work Culture, Employee Performance, Job Satisfaction.

References

• Abdelwahed, e. A. (2024). Unleashing potential: Islamic leadership’s influence on employee performance via Islamic organizational values, organizational culture, and work motivation—International Journal of Law and Management.
• Afianto, I. D., & Utami, H. N. (2017). Pengaruh Disiplin Kerja Dan Komunikasi Organisasi Terhadap Kepuasan Kerja Dan Kinerja Karyawan (Studi pada Karyawan Divisi Marketing PT. Victory International Futures Kota Malang). Jurnal Administrasi Bisnis (JAB), 58-67.
• Alavi, e. A. (2016). Leading Change Authentically: How Authentic Leaders Influence Follower Responses to Complex Change. Journal of Leadership & Organizational Studies, pp. 1–15.
• Ali, F. and Wardoyo, D. (2021). Pengaruh self efficacy terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening (studi pt. ultrajaya milk industry, tbk surabaya bagian marketing). Jurnal Ilmu Manajemen, 9(1), 367. https://doi.org/10.26740/jim.v9n1.p367-379
• Anshori, Isa, L., Titisari, P., Hana, S. W., Handriyono, Sularso, R. A., et al. (2023). The Influence of Servant Leadership on Motivation, Work Engagement, Job Satisfaction and Teacher Performance of Vocational High School Teachers in Jember City. Quality – Access to Success.
• Bachri, F. and Solekah, N. A. (2021). Organizational commitment as a mediating variable of employee job satisfaction toward turnover intentions. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 4(2), 151-162. https://doi.org/10.31842/jurnalinobis.v4i2.174
• (1998). Transformational Leadership: Industrial, Military, and Educational Impact. New Jersey: Lawrence Erlbaum Associates.
• Bass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. CA: Sage: Thousand Oaks.
• Burns, J. (1978). Leadership. New York: Harper & Row.
• Chew, X. Y., Alharbi, R., Khaw, K. W., & Alnoor, A. (2023). How information technology influences organizational communication: the mediating role of organizational structure. IT influence on organizational communication.
• Ćulibrk, J., Delić, M., Mitrović, S., & Ćulibrk, D. (2018). Job satisfaction, organizational commitment, and job involvement: the mediating role of job involvement. Frontiers in Psychology, 9. https://doi.org/10.3389/fpsyg.2018.00132
• S, e. a. (2020). Pengaruh Motivasi, Gaya Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Intervening Studi Pada PT. Champion Kurnia Djaja Technologies. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 134-151.
• Eifetz, R., & Linsky, M. (2017). Leadership on the line: Staying alive through dangers of change. Cambridge: MA: Harvard Review Press.
• Fu, X. (2023). Exploring the interplay of organizational culture, job satisfaction, and organizational commitment: a conceptual examination of SMEs in Beijing, China. Journal of Digitainability, Realism &Amp; Mastery (DREAM), 2(05), 66–71. https://doi.org/10.56982/dream.v2i05.125
• Hartono, R., Efendi, E., & Nurwati, E. (2021). The effect of compensation and motivation on employee performance with job satisfaction as intervening variables at Hotel XYZ, in Jakarta. Majalah Ilmiah Bijak, 18(1), 153-166. https://doi.org/10.31334/bijak.v18i1.1309
• Hidayat, A. S. (2018). Pengaruh kepuasan kerja terhadap komitmen organisasi dan turnover intention. Jurnal Manajemen Dan Pemasaran Jasa, 11(1), 51-66. https://doi.org/10.25105/jmpj.v11i1.2516
• Kawiana, I., Riana, I., Rihayana, I., & Adi, I. (2020). How transformational leadership intensify employee performance mediating by job satisfaction. Mix Jurnal Ilmiah Manajemen, 10(3), 454. https://doi.org/10.22441/mix.2020.v10i3.010
• Klassen, R. and Chiu, M. (2010). Effects on teachers’ self-efficacy and job satisfaction: Teacher gender, years of experience, and job stress. Journal of Educational Psychology, 102(3), 741-756. https://doi.org/10.1037/a0019237
• Kurniadi, C., Jimad, H., & Mardiana, N. (2022). Mediation role of organizational commitment on the influence of job satisfaction on OCB (organizational citizenship behavior) employees of pt cipta agung manis. The International Journal of Business &Amp; Management, 10(5). https://doi.org/10.24940/theijbm/2022/v10/i5/bm2205-014
• Nasution, M. I., Syahlina, M., Hou, A., Tambunan, D., & Chaniago, S. (2023). The influence of communication and organizational culture on job satisfaction at PT Mitra Agung. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(3), 186-197. https://doi.org/10.61990/ijamesc.v1i3.30
• Nguyen, H. M., Mai, L. T., & Huynh, T. L. (2019). The Role of Transformational Leadership toward Work Performance through Intrinsic Motivation: A Study in the Pharmaceutical Field in Vietnam. Journal of Asian Finance, Economics and Business, 201-212.
• Ramadista, R., & Kismono, G. (2020). The Effect of the Degree of Misfit Between Human Resources Management Practices and the Types of Organizational Culture on Organizational Performance. Gadjah Mada International Journal of Business, 301-322.
• Rumijati, A. (2021). The role of competence in the leadership effect on employee performance of micro, small, and medium enterprises. Jurnal Bisnis Dan Manajemen, 8(2), 282-290. https://doi.org/10.26905/jbm.v8i2.6094
• Safari, T., Zulkarnaen, & Nurhanipah, H. (2019). Pengaruh Komunikasi Organisasi Terhadap Kepuasan Kerja Karyawan Di Pd. Bpr Lpk Garut Kota Cabang Bayongbong. Jurnal Ilmiah Manajemen Ekonomi dan Akuntansi, 134-149.
• Tangchareonsamut, e. a. (2021). Association of work performance with absenteeism and presenteeism among support workers in a medical school, hospital, Thailand. Journal of Health Research, 746-755.