The Effect of Employee Empowerment and Self-efficacy on Job Satisfaction and Its Impact on Organizational Citizenship Behavior: Study in PT. PLN (Persero) Banda Aceh
Author: Kana Apriskazia, Nasir, and Syafruddin, Indonesia
Abstract:The purpose of this study was to determine the effect of employee empowerment and self-efficacy on job satisfaction and its implications on organizational citizenship behavior (OCB). This research was conducted at the Office of PT. PLN (Persero) Banda Aceh Area. The population is all its permanent employees as much as 205 employees, while the sampling technique used was the census so that the sample amount was the same with population. The statistical technique used in this research to test the research model is Structural Equation Modeling (SEM). The results showed that Employee empowerment affects job satisfaction in PT. PLN (Persero) Banda Aceh, Self-efficacy affects job satisfaction in PT. PLN (Persero) Banda Aceh, Employee empowerment affects organizational citizenship behavior in PT. PLN (Persero) Banda Aceh, Self-efficacy affects the organizational citizenship behavior in PT. PLN (Persero) Banda Aceh, Job satisfaction affects organizational citizenship behavior in PT. PLN (Persero) Banda Aceh, Employee empowerment indirectly does not affect the organizational citizenship behavior in PT. PLN (Persero) Banda Aceh through job satisfaction, and self-efficacy indirectly does not affect the behavior of organizational citizenship in PT. PLN (Persero) Banda Aceh through job satisfaction. These tested findings reveal the picture of one of managerial model and it contributes to be new premises in the realm of science. Also this can act as reference for practicioners especially in PT. PLN (persero) Banda Aceh as the research object, to set their policies and strategies in further. The both indirect effect hypothesis don’t meet the requirement to have Ha acceptance, so this can be an interesting issue to further researchers to keep testing and finding the facts of mediation. The research limitation lies in the amount of variables and scope of object.