The Effect of Perceived Organizational Support and Psychological Empowerment On Employee Engagement and Its Impact On The Satisfaction of Administrative Employee in General Hospital Rsudza
Author: Zulfikar, Amri and Teuku Roli Ilhamsyah Putra, Indonesia.
Abstract: This study examines the effect perceived organizational support and psychological empowerment on employee engagement and its impact on job satisfaction of administrative employees at General Hospital Dr. Zainoel Abidin Banda Aceh (RSUDZA). The population selected is administrative staffs in RSUDZA as many as 538 people, and sample is taken based on the purposive sampling method so that it produced a total of 230 respondents. The research model is analyzed using Structural Equation Modeling (SEM). The result of the study figures the condition of perceived organizational support, psychological empowerment, employee engagement and job satisfaction have been in the good range. The causality test proves Perceived organizational support has a positive and significant effect on employee engagement, Psychological Empowerment has a positive and significant effect on employee engagement, Perceived organizational support has a positive and significant effect on job satisfaction, Psychological empowerment on job satisfaction, and Employee engagement has positive and significant effect on job satisfaction, of administrative staffs in RSUDZA. These findings contribute academically in the renewal of the theory of causality and can be a reference for practical leaders, especially those in RSUDZA. The novelty of this research lies in the combination of previous research models, especially the presence of physicological empowerment that needs the special attention for the leaders to create the productive employees in General Hospital like RSUDZA. The limitation of the study is the number of variables studied and the scope of the study.