The Effect of Religiosity and Service Quality on Customer Satisfaction and Its Impact on Priority Customer Loyalty of Sharia Mandiri Bank Branch Banda Aceh
Author: Deddy Sunandar Mahfuz, Permana Honeyta Lubis and Sorayanti Utami, Indonesia
Abstract: This research is to examine the effect of knowledge sharing and knowledge management on the performance of Central Aceh STAIN Gajah Putih employees mediated by job satisfaction, Aceh Barat. The population of this study is the employees of the Central Aceh STAIN Gajah Putih, which is located in Gampong Sumber Batu, Meureubo District, and West Aceh Regency with a total of 122 people. The research model is analyzed using Structural Equation Modeling (SEM). The results of research on the Central Aceh STAIN Gajah Putih prove Knowledge sharing, knowledge management, job satisfaction, and STAIN employee performance are going well, There is the influence of knowledge sharing on employee performance, There is the influence of knowledge management on employee performance, There is the influence of knowledge sharing on job satisfaction , There is the influence of knowledge management on job satisfaction, Then there is the effect of job satisfaction on employee performance, There is an indirect effect of knowledge sharing on employee performance, There is an indirect effect of knowledge management on employee performance. These findings contribute academically, especially to the renewal of the theory of causality and can be a reference for practical leaders, especially those in the Central Aceh STAIN Gajah Putih. The novelty of this research lies in the combination of previous causality research models, with new objects. The knowledge variables are the focus of discussion about their effects on other variables. The limitation of the study is on the number of variables studied and the research scope.