Service Quality Assessment of Education and Training at High Schools in Vietnam
Author: Van Ha NGUYEN and Nam Quoc DANG, Vietnam
Abstract: Education and training are becoming a decisive factor in the rapid and sustainable development of each country. Improving the quality service of education and training will contribute to improving the quality of the country’s human resources in the future. The satisfaction of the learner about the quality of service provided is one of the determinants of the existence and development of the educational unit. The research summarizes the relevant theoretical and empirical research on the factors affecting the training service quality at high schools in Vietnam. By using the methods of analysis – synthesis and econometrics, the authors conclude that 5 groups of factors provided objective assessments of students on the quality of training based on the: “curriculum”, “teaching staff”, “facilities”, “school services”, “association and cooperation for development”. The author proposes solutions to improve the training quality of high schools.