Workload, Emotional Intelligence and Professional Stress Level among Employees of Private Commercial Companies in Abidjan

GOUBO Aka René
Lecturer, Department of Psychology, Félix Houphouët Boigny University of Cocody – Ivory Coast
DOI- http://doi.org/10.37502/IJSMR.2022.5603

Abstract

This study allows us to assess the stress level of employees in private commercial enterprises in Abidjan, based on workload and emotional intelligence. To this end, a sample of sixty employees selected by the onsite sampling method was subjected to a questionnaire. Processing the results using the student “t” technique for independent samples indicates that employees with a high workload have a high level of stress compared to their counterparts with a normal workload. Also, employees who do not have the ability to use their emotional intelligence have a high level of stress compared to their emotionally intelligent colleagues. ‘This study will enable managers of these private commercial companies to best manage the stress of their employees by taking into account the workloads entrusted to them and the implementation of their emotional intelligence.

Keywords: Workload, emotional intelligence, professional stress.

References

  • Bakker, , Eminerik , H., Euweina , M. (2006). Crossover of burnout and engagement ­in work teams. Work and occupation, 33. 464-489.
  • Bar-on, R. (2000). Emotional and social intelligence: insights from the Emotional Intelligence Inventory (EQ-I). In R. Bar-on & J. Parker ( eds ), The Handbook of Emotional Intelligence (p. 320-342). San Francisco: Jossey-Bass.
  • Bonde , JP (2008). Psychosocial factor at work and risk of depression: a systematic review of the epidemiological evidence. Occupational environmental Medicine, 65, 438-445.
  • Chalat , JF (1999). New management methods, professional stress and health at work. I.Brunstein , the man with the bent back (p.29-61). Paris, Desclee de Brouwer Editions.
  • (2015). Accidents at work and occupational diseases: the CNPS organizes the first general assembly of prevention structures. Abidjan, CNPS
  • Cohen, S., Kamarck , T., Mermeistein , R., (1983). “A Global Measure of Perceived Stress”. Journal of Health and Social Behavior , 24(4), 385-396.
  • Collective labor agreement (1999), No. 72 of March 30, 1999, Concerning the management of the prevention of stress caused by work. Article 1 . Belgian Monitor, 26370.
  • Decarie, MC. (2010). Study of the relationship between organizational commitment and psychological distress in workers. Thesis presented to the Faculty of Arts and Sciences. Montreal University.
  • Goleman, D., (1998). Working with emotional intelligence. Batman
  • Goleman, D., Boyatzis , RE, Meckee , A. (2002). Primal Leadership: Realizing the power of Emotional Intelligence. Harvard: Business School Press .
  • (2009). Stress at work, the stages of a prevention approach. Benchmarks for the company prevention officer. Edition, 6011, March 2009.
  • Karasek, R A (1979). Job demands, job latitude, and mental strain: Implications for job redesign . Administrative science quarterly , 24, 285-308.
  • Leplat, J. (1997). Some comments on the notion of mental workload. In J. Leplat ( dir ), Looking at activity in the work situation, contribution through ergonomic psychology (p. 57-72). Paris, University Press of France.
  • Mikolajczak , M., Roy, E., Luminet , O.? Filée, C., De Timary , P. (2007). The moderating impact of emotional intelligence on free cortisol responses to stress. Psychoneuroendocrinology , 32(8-10), 1000-1012.
  • (2008). World health report. Primary health care: now more than ever. World Health Organization.
  • Petride , KV, Fumham , A. (2003). Trait emotional intelligence: behavioral validation in two studies of emotion recognition and reactivity to mood induction. European journal of personality , 17,39-57.
  • Salovey , P. & Mayer, JD (1990). Emotional intelligence. Imagination, cognition and personality , 9(3), 185-211.
  • Schutte , NS, Malouff , JM, Hall, LE, Haggerty , JT, Cooper, CJ, Holden, LD (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 26,167-177.
  • Shigeini , J., Mino, , Tsuda,T . , Babazono , A. & Aoyama , H. (1997). The relationships between job stress and mental health at work. Industrial Health , 35 (1), 29-35.
  • Villeneuve, JP (1992). The working environment and the degree of exhaustion among ­social workers in Gaspésie. Unpublished master’s thesis. Laval University.