The Effect of Non-material Incentive Motivation and Organizational Culture on Employee Job Satisfaction and Their Impact on Organizational Performance of the Communication, Information, and Encryption Office in Aceh Selatan District

*Abdul Razak, Nurdasila, Teuku Roli Ilhamsyah Putra
Management Department, Universitas Syiah Kuala, Indonesia
DOI – http://doi.org/10.37502/IJSMR.2022.5409

Abstract

This research intends to examine the effect of non-material incentive motivation and organizational culture on employee job satisfaction and its impact on the organizational performance of Aceh Selatan Communication, Information, and Encryption (Diskominfo Aceh Selatan) Office. The population was all civil servants and temporary employees in the office, totaling 102 people. Because the population members were relatively small, the sample taken in this research used the census method. The research model was analyzed using the SEM-AMOS. The results show that the descriptive hypothesis testing (H1) prove that all the variables used in this research are good; the direct hypothesis testing prove that non-material incentive motivation and organizational culture affect employee job satisfaction, and Non-material incentive motivation, organizational culture, and job satisfaction affect the performance of Diskominfo Aceh Selatan; and the indirect hypothesis testing proves that job satisfaction mediates the influence of non-material incentive motivation and organizational culture on the performance of the Diskominfo Aceh Selatan. In this tested model, it’s also proven that job satisfaction mediates partially for these two indirect effects. So it has been confirmed that the model for improving the performance of the Aceh Selatan Diskominfo is a function of increasing non-material incentive motivation, strengthening culture, and increasing job satisfaction of its employees.

Keywords: Non-Material Incentive Motivation, Organizational Culture, Employee Job Satisfaction, Organizational Performance.

References

  • Arianta, I., Nasir, & Faisal. (2019). Organization Commitment as a Mediation to Impact Organization Performance: Study in Government of Aceh Jaya. The International Journal of Business Management and Technology, 3(4), 168–174.
  • Deressa, A. T., & Zeru, G. (2019). Work motivation and its effects on organizational performance: The case of nurses in Hawassa public and private hospitals: Mixed method study approach. BMC Research Notes, 12(1), 1–6. https://doi.org/https://doi.org/10.1186/s13104-019-4255-7
  • Ezeanyim, Ezinwa, E., Ufoaroh, Theresas, E., & Ajakpo. (2019). The Impact of Job Satisfaction on Employee Performance in Selected Public Enterprise in Awka, Anambra State. Global Journal of Management and Business, 19(7-A), 40–50. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/2791
  • Fitri, E., Musnadi, S., & Syafruddin. (2020). The Effect Of Organizational Culture, Work Environment And Incentive On Employee Performance And Its Impact On The Performance Of Banda Aceh Government Health Department. International Journal of Scientific and Management Research, 3(3), 189–198.
  • Gunawan, I. G. A. S., & Dewi, A. S. K. (2020). The Effect of Financial Incentives, Non-financial Incentives, Work Motivation on Employee Job Satisfaction. E-Jurnal Manajemen, 9(11), 3469–3489. https://doi.org/https://doi.org/10.24843/EJMUNUD.2020.v09.i11.p03
  • Henanta, N. D., Sunuharyo, B. S., & Utami, H. N. (2018). The Influence of Material Incentives and Non-Material Incentives on Employee Performance with Mediator Variables of Work Motivation (Study on Permanent Employees of PG. Kebon Agung Malang). Jurnal Administrasi Bisnis (JAB), 63(1), 41–49.
  • Imran, M., Ismail, F., Hussain, K., & Zeb, F. (2021). Job Satisfaction and Organizational Performance: Empirical Evidence from Pakistan’s Banking sector. Proceedings of the International Conference on Industrial Engineering and Operations Management, 1616–1625. Sao Paulo, Brazil: IEOM Society International.
  • Itam, S., Mukhlis, & Musnadi, S. (2021). The Effect Of Motivation And Leadership On Work Performance And Its Impact On Organizational Performance of Environment Department Of Pidie Jaya. International Journal of Business Management and Economic Review, 4(4), 19–34.
  • Janićijević, N., Nikčević, G., & Vasić, V. (2018). The Influence Of Organizational Culture On Job Satisfaction. Ekonomski Anali, 63, 83–114. https://doi.org/10.2298/EKA1819083J
  • (2021). Work Plan of the Office of Communication, Information, and the State of Aceh Province in 2021. Banda Aceh.
  • Koto, S. K., & Wulandari, A. (2020). Encouraging Employee Discipline Through Organizational Culture, Competence and Job Satisfaction. Jurnal Pengembangan Wiraswasta, 22(2), 83–92. https://doi.org/http://dx.doi.org/10.33370/jpw.v22i2.428
  • Lantara, I. M. R. B., & Utama, I. W. M. (2014). The Influence of Financial Incentives, Non-Financial Incentives and Work Environment on Employee Job Satisfaction at PT. Tiara Creates Nirvana. E-Jurnal Manajemen, 3(4), 922–938.
  • Marzuki, Nasir, & Sofyan. (2020). The Effect Of Organization Learning, Role Conflict And Organizational Culture On Employee Performance And Organizational Performance : Study In DJP Aceh. International Journal of Business Management and Economic Review, 3(1), 111–119. https://doi.org/http://doi.org/10.35409/IJBMER.2020.3143
  • Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review, 50, 370–396.
  • Miah, M. M. (2018). The impact of employee job satisfaction toward organizational performance: A study of private sector employees in Kuching, East Malaysia. International Journal of Scientific and Research Publications, 8(12), 270–278. https://doi.org/http://dx.doi.org/10.29322/IJSRP.8.12.2018.p8437
  • Mir, R. A., & Raineyee, R. A. (2016). Impact of Employee Job Satisfaction on Organizational Performance: An Empirical Study. International Journal of Scientific Research, 5(6), 549–551.
  • Natasari, D., & Thoyib, A. (2012). The Effect of Material and Non-Material Incentives on Employee Performance through Job Satisfaction (Study at PG Kebon Agung Malang). JAM: Jurnal Aplikasi Manajemen, 10(1), 119–127.
  • Nurdin, R., Musnadi, S., & Putra, T. R. I. (2020). The Influence of Individual Competence, Corporate Culture and Work Attitude on Employee Performance and Its Impact on Performance PT. BNI Banda Aceh. International Journal of Scientific and Management Research, 3(4), 64–78.
  • Oktavina, E., Nurdasila, & Kesuma, T. M. (2018). The Influence of Leadership Style, Work Motivation and Communication on Job Satisfaction and Its Impact (Syiah Kuala University). Retrieved from etd.Unsyiah.ac.id
  • Onyebuchi, O., Obibhunun, L., & Omah, O. (2019). Impact of Employee Job Satisfaction on Organizational Performance. Academic Journal of Current Research, 6(12), 6–12.
  • Palendeng, F. O., & Bernarto, I. (2021). The effect of financial incentives, non-financial incentives, and work motivation on the job satisfaction of nurses at Gunung Maria Hospital Tomohon. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi), 8(3), 652–667. https://doi.org/https://doi.org/10.35794/jmbi.v8i3.35796
  • Panambunan, R. J. V., Lengkong, V. P. ., & Trang, I. . (2018). The Influence of Material Incentives, Non-Material Incentives and Work Environment on Work Motivation of PT BPR Prisma Dana Manado Employees. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Dan Akuntansi, 6(4), 3058–3067. https://doi.org/https://doi.org/10.35794/emba.v6i4.21221
  • Pang, K., & Lu, C. S. (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review, 3(1), 36–52. https://doi.org/10.1108/MABR-03-2018-0007
  • (2020). Performance Reports of Government Agencies of South Aceh Regional Development Planning Agency. Aceh Selatan.
  • Priansa, D. J., Pd, S., & Suwatno, D. H. (2011). HR Management in Public and Business organizations. Alfabeta, Bandung.
  • Rismayadi, B., & Maemunah, M. (2016). The Influence of Work Motivation, Leadership, and Organizational Culture on Employee Job Satisfaction and Its Impact on Company Performance (Case Study at PT. Concord Indonesia). Jurnal Manajemen & Bisnis Kreatif, 2(1), 133–157.
  • Robbins, S. P., & Judge, T. A. (2017). Essentials of Organisational Behaviour (14th ed.). New Jersey: Pearson.
  • Saputra, F. Y., Mukhlis, & Amri. (2021). The Effect of Competency, Culture, and Work Attitude on Staff Performance and Its Implications on the Performance of Bappeda Pidie. International Journal of Research and Innovation in Social Science (IJRISS), V(X), 593–598.
  • Sunardi, Adam, M., & Putra, T. R. I. (2020). Intrinsic Motivation And Personal Value In Predicting The Job Satisfaction And Employee Performance : Study In Marine And Fisheries Department Of Aceh Jaya. International Journal of Business Management and Economic Review, 3(1), 7–16. https://doi.org/http://doi.org/10.35409/IJBMER.2020.3134
  • Suwaji, R. (2019). The Influence of Work Motivation, Leadership, and Organizational Culture on Employee Performance Satisfaction and Its Impact on Company Performance. MAPAN: Jurnal Manajemen Akuntansi Palapa Nusantara, 4(1), 48–54.
  • Tampubolon, L. D. R. (2016). The Influence of Organizational Culture, Work Motivation, Work Environment And Incentives On Employee Performance With Leadership As An Intervening Variable At Bank CIMB Semarang. Jurnal Manajemen Bisnis – Kompetensi, 11(1), 35–42.
  • Tarigan, D. I. (2019). The Influence of Material and Non-Material Incentives on Employee Performance of PT. Abadi Jaya with Medan. Universitas Medan Area.
  • Tatar, A., & Ogun, M. N. (2019). Impact of Job Satisfaction on Organizational Commitment. Moldova: LAP LAMBERT Academic Publishing.
  • Thi, T. D. P., Ngo, A. T., Duong, N. T., & Pham, V. K. (2021). The Influence of Organizational Culture on Employees’ Satisfaction and Commitment in SMEs: A Case Study in Vietnam. Journal of Asian Finance, Economics, and Business, 8(5), 1031–1038. https://doi.org/doi:10.13106/jafeb.2021.vol8.no5.1031
  • Wibowo, S. E., Nurdasila, & Putra, T. R. I. (2020). Determinants of Work Motivation and Its Implications on Employee Performance at Land Agency (BPN) Aceh. International Journal of Scientific and Management Research, 3(1), 53–62.
  • Wiyata, M. T., Nuraeni, & Somantri, B. (2019). Work Motivation: Peran Financial Incentive Dan Non-Financial Incentive. CAKRAWALA – Repositori IMWI, 2(2), 1–16.
  • Zulfandi, Nasir, & Sakir, A. (2021). The Effect Of Corporate Entrepreneurship And Organizational Culture On Supply Chain Management And Its Impact On The Operational Performance Of Logistic Companies In Banda Aceh. International Journal of Business Management and Economic Review, 4(4), 78–91. https://doi.org/http://doi.org/10.35409/IJBMER.2021.3284